Lost-Time Accidents Reduced 50%
Because Managers Did This....
After supervisors in a manufacturing plant received training in emotional competencies such as how to listen better and help employees resolve problems on their own, lost-time accidents were reduced by 50 percent, formal grievances were reduced from an average of 15 per year to 3 per year, and the plant exceeded productivity goals by $250,000
(Pesuric & Byham, 1996).
In another manufacturing plant where supervisors received similar training, production increased 17 percent. There was no such increase in production for a group of matched supervisors who were not trained
(Porras & Anderson, 1981).
Change the bottom line today by changing how we invest our energy
Invest in being the most skilled listener you can be
and the bottom line will follow your lead
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