January 30, 2015 Newsletter

Have You Seen the New Site, Yet?  

Finding what you need is easier (and more fun) than ever!   

Welcome aboard!

Here are some tricks to get around the new site.   
We've made it simple to find what you need - no matter how you decide to search.  
Read more to see which method is best for you!

You could always just click on the Professional Videos tab, click Videos link in the header (next to Log Out), or use the Videos button in the sidebar.  (If videos are turning up as previews, click Log In in either the navigation, header, or sidebar.)  Once on the Professional Videos page, you will see a visual catalog of our videos. There are a number of ways to find what you want. 
  • To Search All Videos - Use the search bar in the Header at any time.
  • To View Categories - Select either Full Feature Categories, Mini Lesson Categories, or Free Samples from the Sidebar in the Professional Videos link list.  This is also available in the main navigation.
  • To Show All Videos from a Category - Use the drop-down menu called Video Categories in the Sidebar.
  • To Narrow Current Results by Filter - Use the drop-down menus called Filter by Expert or Filter by Breed to add conditions to your results.  For example: if you are in the category Full Feature > Creative Styling and then add the Breed filter Poodle, the results will now only show Poodle videos in the Creative Styling subcategory of the Full Feature master category.
  • To Turn Off Filters - Any active filter will appear in the Sidebar in a section called Active Filters.  Click on any of these to turn them off.
  • To Figure Out Where You Are - With our sheer volume of videos, it's easy to get lost!  The Title of the video results will tell you your current category, which may be a subcategory.  To determine the hierarchy, check the Breadcrumb Navigation above the Title - just like Amazon.com!
Need a great place to get started?  Try our Full Features Section for Full Length features on core techniques, plus grooming and styling tutorials categorized by breed types.

Don't have much time?  Try our Mini Lessons Section, where short clips run between 3-15 Minutes.  Perfect for when you're on the go or need something more specific.

You're in control!  Add videos to Your Favorites - whether you want to save a video for future viewing or simply add one for a future re-run.  Click the "Favorites" button to store a selected video in your watch-list.  You must be logged in to see your Favorites page, which will appear under the drop down of "Professional Videos."

Use the Search Feature - once you're in the Professional Videos area, using the SEARCH feature will bring up all videos with that concept in the description.  Outside of the Professional Video section, the Search Feature is intended for the public to find text references

Look for your favorite Grooming Expert!  To see a list of videos by Expert, use either filters, tags or visit the Experts page and look up your favorite pro.  A complete list of videos they've participated in will be at the bottom of their bios.

It's like having a private coach right in your computer every month!

From the Archives!  

In this video, Teresa uses her retired contest dog to show you step-by-step how to set the pattern and style the head in a modified pet trim that is easy to care for and maintain.  She demonstrates proper blade choices, how to utilize attach-on combs, thinning shear techniques, and scissoring skills.  As a bonus, she also talks about working on an older pet that has typical issues of a dog in its senior years as well as corrective grooming techniques.

Estimated Run Time:  

49 minutes  

Grooming TIP of the WEEK!  

Customer Service

We are happy to help!
Call or email
for support.

We pride ourselves on offering good old-fashioned customer service to our members. We're happy to help you with billing, tech support and questions about the site.

Our office hours are:
Monday - Friday
8:00 am - 5:00 pm EST

We are located in Jenison, Michigan.
United States.

For customer support, please call
616-667-7297 or email
110 Chicago Drive, Jenison, MI  49428   616.667.7297