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August 22, 2014 Newsletter
Managing Tardy Clients
and Extra Service Charges

with Judy Hudson and Melissa Verplank


Has a pet owner ever dropped off her dog and expected you to keep it all day - at no additional charge?  Is this one of your pet peeves?  For many salon owners - maybe even you - this is a huge issue.  How do you fix that problem?  Are you toying with the idea of adding extra services to your business?  Which ones should you add?  And how to you go about charging for extra services?


Join Melissa and Judy to discover how they have dealt with these issues.  They have over 50 years' combined experience with pets and their owners.  In this casual conversation, they discuss ways to curtail tardy pickups while turning it into a positive for the salon.  When it comes to extra services, they have loads of ideas for you - and how to generate additional revenue by offering extra services.


When it comes to running a pet grooming business, we are problem solvers.  Sure, grooming the pet is the foundation of what we do, but there's a lot more that goes into a successful service business like ours.  Bottom line, time is money.  If you are taking more time on a pet to do an exceptional job, you can charge extra for those services. 


Approximate total running time:  28 minutes 


In this video you will learn:

  • how to turn a problem into a positive.
  • 3 key points that make a client feel great.
  • options for up-sell items.
  • why it's important to have an educated front-line person.
  • what you're really charging for.

Do You Want To See All the  

Video Lessons on the Site  

in Print and on Paper?

Download Our
NEW Video Playlist 
Many of our members have requested a single list of all available titles for easy reference. You can download our NEW master list by clicking the logo at right.

You will find videos listed by category and Training Partner. This master list can serve as a training guide by allowing you to keep track of titles you have watched.

The list is updated regularly. Download your copy today. The PDF file is free to distribute. has many benefits that come along with being a member, including:

  • over 400 of HOW TO groom videos from the best teachers in the business. You will learn from the top training partners from across the country.
  • new videos are added every week featuring an amazing cast of professionals.
  • streamed videos right to your desktop and available 24 hours a day.
  • viewing videos on your desktop, tablet, smart phone, or laptop!
There is something for everyone from beginning groomer to seasoned pet stylist. You will also find cat grooming videos, creative styling lessons, business building topics, and product reviews.

New Blog From Melissa Verplank 
Come!  Sit!  Stay! 


If you run a business, you know leadership is important.

You know you need a strong leader in order to have a successful business...


...but do you know how to be that leader? 


Blocking in a Bichon Style Trim on a  

Mixed Breed Using Clippers 

Award winning pet stylist, Irina "Pina" Pinkusevich shows you how to quickly get through the clipper work on this highly stylized Bichon pet trim on an adorable mixed breed. In just a few seconds she handles the close work on the head and under the tail. In the next few minutes, she totally outlines and blocks in the body with a guard comb. Fast and easy.


Approximate running time:  

9 minutes.


Mini Lessons are only available to Members of  

From the Archives!  

Fabulous Finishing Touches for
Your Everyday Pet Clients

This is a great video for anyone looking to add temporary creative pizazz to a pet. Angela shows you two ways to instantly dress up any dog. These easy to apply neck decorations are super for any dog, but especially short coated ones! The best part - they only cost a few pennies, but deliver a huge WOW factor. The third demonstration is a bit more time consuming, but is really fun. You DON'T need to be an artist to do this. She shows you step-by-step how to apply glitter designs on short coated pets. The bonus - they wash off with a bit of warm water! 


Estimated Run Time:  

18 minutes  

Grooming TIP of the WEEK!

Customer Service

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for support.

We pride ourselves on offering good old-fashioned customer service to our members. We're happy to help you with billing, tech support and questions about the site.

Our office hours are:
Monday - Friday
8:00 am-5:00 pm EST

We are located in Jenison, Michigan.
United States.

For customer support, please call
616-667-7297 or email

110 Chicago Drive, Jenison, MI  49428   616.667.7297
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