E&O Weekly Prevention
Strategies for the Professional Agent
December 5, 2013

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Letter From  the Publisher
Protecting Your Reputation - AgentsofAmerica.ORG Begins Development of Education Videos

AOA is pleased to announce that it has begun the development of a series of videos based on the content of "Book One" in the series

The videos will be unitized as an additional tool and resource to support the Books and Continuing Education initiative


Our first video deals with Documentation - The Key to E&O Management one of the leading causes of claims being made against insurance agents.




E&O Tip of the Week


Each week AOA thru the Learning Center will be providing E&O tips. These E&O tips will be developed from AOA's extensive library of high level educational material and will be included as part of the webinar / seminar package currently in development, that both agents and carriers will find beneficial in reducing E&O Claims. 
Check out this week's E&O TIP on "Cross-Selling in Personal Lines: Reduce Your E&O Exposure by Increasing Revenue". 


A review of the top stories on World Risk & Insurance News at WRIN.tv. Here is your opportunity to see the online video news stories you may have missed. Watch them now "Week in Review".


MONDAY MORNING, the weekly "mini-webinar" features industry leaders interviewed by marketing guru George Nordhaus on "The Two Biggest Threats to Independent Agencies: Commoditization and Relationships"To see this week's presentation click here. 


AgentsofAmerica.ORG membership is FREE!


Also if you have any thoughts, comments or suggestions, please email me at info@agentsofamerica.org. 


We find it easy to ask for favors but difficult to thank. May this Thanksgiving give you more reasons to be grateful and to give thanks each day! Happy Thanksgiving to you and your families.


"Bringing the Best Together"

Angelo J Gioia


AOA News, Views, Tips & More

Partly Cloudy With a Chance of Rain - A Forecast for Problems in the Cloud

By Joseph J. Lazzarotti, Esq. of Jackson Lewis P.C.


If your cloud service provider sounds like your local weather reporter - partly cloudy with a chance of rain - you may be in for a data security storm. A USA Today guest essay by Rajiv Gupta highlights the need for a multi-layered approach for cloud providers to ensure data stored in the cloud is secure, something we've touched upon here before. 

Employer Liable for Employee's Accident During Commute

By Marc Zimet, Esq, of Jampol Zimet LLC


A ruling made by the California Court of Appeals has expanded the circumstances in which an employer may be liable for an employee's tortious acts under the doctrine of respondent superior.


The Difference Between "I'm sorry" and "I was wrong"

By Mary Kate McGrath, Esq. of Marshall Dennehey Warner Coleman & Goggin, P.C.


Senate Bill No. 379, Benevolent Gesture Medical Professional Liability Act


In June 2013, the Pennsylvania Senate passed the Senate Bill No. 379, the Benevolent Gesture Medical Professional Liability Act, also known as the Apology Act. The bill, which passed the Pennsylvania House of Representatives, returns to the House in the fall 2013 to pass the Senate's version, with one critical change: the Senate's version removed the protection of statements of negligence or fault.

6 Things NOT to Do When Leaving a Voicemail

By Mark Hunter The Sales Hunter


Voicemail messages are a powerful tool if done right!

There are 6 things you should definitely not do when leaving a voicemail message, regardless of whether it is a prospecting voicemail or a message for your best customer.

Off The Clock, On The Hook: Unintended Consequences Of Working Remotely

By Seth L. Laver, Esq, and Jessica L. Wuebker, Esq, of Goldberg Segalla LLP

Sitting down to dinner but still have a long to-do list from the office? Hear your work e-mails pinging as you watch the game? Not a problem that you can't handle with your smartphone or tablet. Whatever your take on this 24/7 connectivity, it is undeniable that the proliferation of mobile devices has made working away from the office easier and perhaps expected by employers (and clients). 


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This newsletter is produced in conjunction with Agents of America, www.agentsofamerica.org. The contents of which may not be reproduced without the express written permission of Agents of America. Copyright 2013