E&O Weekly Prevention
Strategies for the Professional Agent
June 13, 2013

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Letter From  the Publisher
E&O Tips of the Week 
AOA Learning Center announced their plans to provide weekly E&O tips. These E&O tips will be developed from AOA's extensive library of high level educational material and will be included as part of the webinar / seminar package currently in development, that both agents and carriers will find beneficial in reducing E&O Claims. 
Check out this week's E&O TIPS on Excess & Surplus Lines.


Professional Liability Defense Federation

Will be holding their Annual Meeting October 9-11 in Chicago  at the Westin on Michigan Avenue. For additional information including registration go to PLDF Conference.


A review of the top stories on World Risk & Insurance News at WRIN.tv. Here is your opportunity to see the online video news stories you may have missed. Watch them now "Week in Review".


Also listen to Insurance Marketing Expert George Nordhaus "Monday Morning" on The top five sales myths..


On Sale Now... "A Comprehensive Guide to Avoiding E&O Claim - Book One"!

 "A Comprehensive Guide to Avoiding E&O Claims" addresses issues that Insurance Agents & Brokers encounter every day. One of the most important assets an agent has is their reputation; it takes years to build a business and only one mistake to ruin it. "Book One" is a practicable guide and resource that every Insurance Agency should read and use as an effective risk management tool. "Book One" is now available on Barnes & Noble and on AmazonBefore you buy listen to Dan Meyer, attorney at O'Hagan LLC interview on "Insurance Producer Licensing," on Wrin.tv


AOA Learning Center is pleased to announce the next stage in their commitment to the development of insurance education programs. Through their extensive library of high level educational material, the AOA Learning Center is expanding their platform and will be developing series of webinars / seminars, weekly E&O tips and customize Newsletters for both Insurance Companies and Professional Organizations. In addition, thru our partnership with Web CE, AOA plans to convert the content from each of their first three publications into continuing education programs beginning the fourth quarter of 2013. 


AgentsofAmerica.ORG has partnered with WebCE, a leading nationwide provider of Continuing Education for insurance professionals, to provide you with state-approved self-study CE courses to satisfy your CE requirements online! Check out your CE State Requirements. Also check out, this month's Social Media eBook entitled, "YouTube Insights for Audience" for download.


Also available is our most recent edition of "AOA Tips, Views, News & More," including our new feature "Insurance Resources." & "Recommended Reading".  Remember that membership in AgentsofAmerica.ORG is FREE! Also if you have any thoughts, comments or suggestions, please email me at info@agentsofamerica.org



"Bringing the Best Together"

Angelo J Gioia


AOA News, Views, Tips & More

By William Enger, Esq. and Victoria LaBrie. Esq. of Wilson Elser Moskowitz Edelman & Dicker LLP


The California Supreme Court ruled unanimously on May 6 in City of Riverside v. Inland Empire Patients Health and Wellness Center that cities and counties have the right to ban medical marijuana dispensaries within their borders, despite the existence of a state law that protects patients using the drug.



A Refresher on Responding to Employees with Caregiving Responsibilities

By Tasos C. Paindiris, Esq. and Lynn A. Clements, Esq. of Jackson Lewis LLP 


With summer just around the corner, many employers will experience an uptick in requests for time off and flexible work arrangements as employees try to figure out who will care for their children and other family members when school is out.



Court Upholds Privilege for Discussion of Insurance Coverage Between Insured's Associate General Counsel and Its Board of DirectorsWorkplace "Griping" Can Be Grounds For Termination

By David A. Grossbaum, Esq. of Hinshaw & Culbertson LLP


State vs. Lead Industries Association, Inc., Rhode Island Supreme Court, No. 2010-288-Appeal (May 10, 2013)


The state of Rhode Island sued several lead paint companies for property damage and other damages caused by the presence of lead paint in state-owned buildings. State of Rhode Island vs. Lead Industries Association, Inc., et al., 951 A 2d 428 (R.I. 2008). 

By Goldberg Segalla LLP

Watch what you wish for. There is a line in the sand between protected group activity and general "griping." The distinction is critical, however, as it may spell the difference between unemployment or the impingement upon protected speech.




California District Court Holds Insurer's Defense and Indemnification of Policyholder Does Not Exclude Bad-Faith Claims

By Marc Zimet, Esq. of Jampol Zimet LLP


An insurer who defends, provides policy benefits, and funds a settlement on behalf of its insured isn't off the hook for bad faith claims, according to a January 2, 2013 order issued by the United Stated District Court for the Central District of California in the case of Lehman Commercial Paper Inc. v. Fidelity National Title Insurance. Co., No. SACV 12-570-JST (C.D. Cal., Jan. 2, 2013).


A Study Done by the World Health Organization a Number of Years ago proved that when Hospitals Used Checklists Before and During Surgery, they Significantly Improved Patient Care

By Mark H. Snow, CEO of SafelyFiled.com, LLC


As reported in the New York Times, the average complication rate fell to 7% from 11% after surgeons and their surgical teams were required to use simple checklists.  The death rate fell even more - by almost 50%.



Your Customer Has Changed. Have You? 6 Questions You Must Answer 

By Mark Hunter "The Sales Hunter"


What parts of your sales process are you still using that your customer couldn't care less about?


Below are 6 questions you must ask yourself about your selling process:


1.  What percentage of my customers have done research on the internet before meeting with me?

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