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Pictured left to right:
ABS Vice President of Operations Sylvia Bruno, CSR Representative Charlesetta Jones,
ABS Vice President Client Services Joanne Sciuto.
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In December, ABS recognized an employee who has provided long-term service excellence: Charlesetta (Charlie) Jones received the ABS 25 Year Service Award for her continuing valuable contribution to various departments within the organization since 1989.
Prior to joining ABS, Charlie worked as a certified dental assistant, and she offered an excellent fit for her initial position as a dental claims adjuster. Her role expanded over the years to include medical claims adjustment, as well as customer service to ABS self-funded groups; Charlie is currently a member of the Customer Service Representative (CSR) staff.
Charlie has long reported that her favorite part of all her roles with ABS has been interacting with members and assisting them with their issues and concerns. An especially enjoyable aspect of this is when she connects with past members who re-join ABS after years away and they still remember her by name.
Charlie added that her longevity with ABS and loyalty to the company stem from the affection she feels for the ownership and management. "The Lapianas have been like family to me all these years. I owe all of my hard work and dedication to the fact that they and this company have been with me and supported me through good times and bad," Charlie said.
ABS Vice President of Operations Sylvia Bruno said ABS is proud of Charlie's achievement and values her ongoing commitment to the company and its members. "Charlie has always been a very valued member of our staff, and it was with great pleasure that we recognized her achievement of providing 25 years of excellent service to our members."
Charlie lives in the Detroit metro area with her husband and enjoys spending time with their children and her father.
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