APRIL 2014  
INDUSTRY NEWS
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APRIL FOCUS:
Sales Support, Service and Satisfaction

This month's newsletter is devoted to sales support, service and satisfaction, three areas of recent change within USHL. Take a moment to review the information regarding enhancements to these areas which will affect how you work with us, then click below to download updated contact directories-- one for you, one for your groups.

USHL Contact Directories:

Agent Version

Group Version- MI, IN, IL, OH             Group Version- WI             Group Version- EGP

USHL Sales Support:  Expanded Staff, Enhancements

USHL has expanded sales support resources in order to provide greater efficiency and convenience for agents seeking assistance with pre- and post- sale questions or needs.*  A new toll-free sales support hotline has been added, additional staffing has been devoted to the sales support function, and a dedicated email box has been added to allow 24/7 posting of sales support questions.  *Changes not applicable to Wisconsin / EGP groups.

Here are the specifics:

Expanded Sales Support Staffing.  Three team members are now dedicated to the sales support function-Valerie Newcomb, Janice Cooper and Elicia Singleton, all of whom have extensive sales and support-related experience.

Toll-Free Sales Support Hotline.  Agents should now dial 844-828-5968 for assistance with pre- and post-sale issues.  This line will be serviced by our newly-expanded support team between 8:30 a.m. and 4:30 p.m. weekdays.  Messages left during non-business hours will receive a reply within one business day.

Email Box for Agent Assistance.  As an added measure of convenience, an email box has been established which will allow agents to post questions to the expanded support staff 24/7- SalesSupport@ushealthandlife.com  Replies will be provided by the staff within one business day.

Quote Requests and Prescreen Submissions.  Agents should continue to submit quote requests to Quotes@ushealthandlife.com and prescreen submissions to Prescreens@ushealthandlife.com  for fastest turn-around.

Click on the USHL Contact Directory links above to download reference sheets for yourself and your group contacts.

  USHL WEBSITE   
     PRODUCTS       
  

USHL Office Locations:

 

Birmingham and

Sterling Heights, Michigan

Satisfaction Surveys Begin This Month

USHL marketing has developed a series of satisfaction surveys which will, along with additional feedback sources, guide the efforts of the USHL Sales and Service Task Force-- an internal group dedicated to the evaluation and improvement of USHL products, service and processes.

Different survey versions will address agent and group audiences.  Agents will receive a general survey requesting feedback on doing business with USHL overall, and then a separate survey will go out to agents following each new group enrollment asking for feedback specific to that transaction.  Group contacts within newly-implemented groups will receive a survey within 60 days following enrollment.  All surveys will allow the option of anonymous or identifiable responses.

Several survey formats will be used; for an example of the group contact survey, click here.

Agents will receive an email requesting survey participation prior to the end of April.

USHL CONTACTS
Sales

WISCONSIN / ILLINOIS
Jim Sawaya (WI / IL)
(262) 439-2074

jsawaya@ushealthandlife.com

   

 MICHIGAN

  Michael Dulapa

  (248) 341-3024

 mdulapa@ushealthandlife.com  

 

 INDIANA
Jeff Lewandowski
(317) 670-0949

jeffl@highland-associates.com 

  

Ken Buchholtz(IL)
(847) 533-2132

kbuchholtz@ushealthandlife.com

Dennis MacGillis
(248) 341-3025

     OHIO
Ken Uveges
(440) 349-2210

kenuveges@egp-inc.com 


Michelle Mansfield
(231) 414-4611

mmansfield@ushealthandlife.com  

      

 


   Sales Support

MI, IN, IL, and OH Business

  

USHL SALES SUPPORT HOTLINE

(844)  828-5968

 
USHL SALES SUPPORT TEAM MAILBOX

EGP Business

 

 Sue LaCavera
(800) 229-2210 x 138

WI Business
 Laura Wachendorf

 Donna Sulhan
(800) 229-2210 x 119
donnasulhan@egp-inc.com
  


Employer Driven Solutions from the Service Leader
Home Office
 8220 Irving Road  I  Sterling Heights, MI  48312  I  Tel  586.693.4300
  
Sales and Marketing Divisions
 255 S Old Woodward  I  Suite 300  I  Birmingham, MI  48009  I  Tel  248.341.3031
Copyright 2014. All Rights Reserved.                                                                  M_USHL_NL_HH_2014_04