Your customers are looking for you online...can they find you?
Michael Bennitt
Editor
November 2012
Volume 2, Issue 11
Downloadable PDF version
I'm Social Now 
Newsletter 


Thank you to each and every one of you who e-mailed and called me with your comments and suggestions after reading last month's relaunch newsletter.  Your suggestions were useful and will make this newsletter better for everyone in the months and years ahead.

The beginning of the holiday season is here and this is the quarter that can make or break a business.  With that in mind, I want to take this opportunity to remind everyone that you vote with your dollars every day.  Support locally owned and operated businesses.  They are the foundation of the American economy.  Transnational corporations have no loyalty to you or America and are only interested in separating you from your money.

But your locally owned and operated businesses depend on YOU.  Not satisfied with customer service?  Then deal with businesses in your area where you can deal with the owner direct.  Her livelihood depends on it, and you can bet you'll get the service and attention you deserve.

Respectfully,

Michael Bennitt

What's in the Bag for 2013?
If your business does any local networking, trade shows, or exhibitions, it's time to start thinking hard about your swag bags for next year. You know you've got to have something to hand to interested attendees to get them to stop by your table, but in the past, what you gave out may have been an after-thought. Like most business owners, you sink a lot of resources into your display, your marketing materials, and your personnel for these events. By the time it comes to filling the bag, you may start contemplating leftover hard candy from the holidays because this element either slipped your mind or you ran out of budgeted funds before you considered swag.


Now is the time to give some thought about the events where your business will have a presence next year - and everything you'll put in that bag for prospects who visit your booth.
The choice of giveaway is important - you need to choose something with relatively high perceived value, low cost, and if possible, something appealing enough to make the difference between people passing your booth by and stopping. But the importance of the choice of giveaway pales in comparison to the strategy behind it.


After the event, people to get back to their home, office, or hotel room, sort through their loot, and then take action. If your giveaway doesn't compel recipients to take the action you wish them to take, you've wasted your time and money. You must plan and include a call to action. That's the best way to nudge your prospects to do what you want them to do next.
Here are some tips on creating a powerful call to action to use with your giveaways:
  • Be clear on the benefits of following your call to action.
  • Show how you'll solve a problem for your prospects.
  • Use action words in your call to action: Visit, Buy, Click, Donate, Claim.
  • Tell them to take action immediately by giving your offer an expiration date.     

Also, make sure you've defined your follow-up process clearly and that your team is prepared to take your prospects to the next step in the sales funnel when they respond. Always measure your results and analyze how you can improve for the next time. The only way you'll get better results is by measuring, tweaking, and doing it all again. If you do this well, you'll find keeping a packed sales pipeline easy.

 

 

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I'm Social Now works with business owners (like you) to grow and increase their profits by doing their online marketing for them.

Our specialty is making sure future customers can find you online and choose you over your competitors, even if they don't know your name - with Social Media, Search Engines and Mobile Phone devices

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December events and holidays for your marketing calendar:
1 Eat a Red Apple Day
5 Bathtub Party Day
7 Letter Writing Day
7 Pearl Harbor Day
8 National Brownie Day
9 International Children's Day
12 Poinsettia Day
13 Ice Cream Day
16 National Chocolate Covered Anything Day
17 National Maple Syrup Day
18 Bake Cookies Day
20 Go Caroling Day
21 Mayan Calendar Ends
21 Look on the Bright Side Day
24 National Egg Nog Day
25 Christmas Day
26 Boxing Day
31 New Year's Eve

What specials, deals, and packages can you create with these events in mind?

Endorsements Away!  

LinkedIn has recently launched a new feature that allows members to endorse one another for specific skills.

You may be getting notifications now that other LinkedIn members have endorsed you.
To endorse a colleague or other business contact, simply log in and go to your contact's profile. You can endorse someone with a single click, based on recommendation tags on their profile - or you can suggest other skills to endorse for them.

A few tips:
  • Make sure you're on LinkedIn.
  • Make sure your profile is complete so your contacts can endorse you.
  • Endorse your contacts - they'll likely return the favor.  

In Search of...The Elusive Referral
Every business owner knows that referrals make for the best new customers. Getting word of mouth marketing working for your business is ideal - it means you're doing such a great job that your existing customers are telling two friends, and they're telling two friends, and so on and so on.

So, if you're doing a great job, and everyone knows referrals are important... why aren't you swamped with referral business?

Getting referrals can be a bit tricky. People feel nervous about putting their own reputation on the line for the sake of a business. There's just not much in it for them to go out on a limb to recommend you.


So, how do you overcome your customers' and colleagues' nervousness and possible apathy about referring others to you?
Here are some tips that may help:
  • Make asking for referrals your standard operating procedure. Train your team to ask. Include the request on your marketing materials, intake forms, newsletters, and invoices.
  • Give your existing customers a gift they can pass along to a friend. They'll be eager to give their contacts a discount, freebie, or special deal.
  • Don't try to pay people for referrals - they will feel uncomfortable just by being asked to do this. It's unethical.
  • Leave extra business cards with people, explaining that the extras are in case they meet anyone who'd benefit from your products or services.

You'll find if you implement these tips, that your rate of referrals will start to climb. Be sure to thank those who send new business your way.  


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