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December 2015
In This Issue
Message from the CEO
CCRMC & Health Centers Recognized for Access and Safety Improvements
New, Larger Antioch Health Center Opening Soon
Jan. 22 Open House for Willow Pass Wellness Center
Program Spotlight: Care Connect in West County
Service Excellence Awards
Send Us Story Ideas
Approx 30-45 day closure expected to begin in mid-January.
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Message from the CEOback_to_top
Anna Roth portrait cropped
Anna Roth, Chief Executive Officer of CCRMC & Health Centers
A New Waiver and a New Beginning 
It's remarkable to think how far we've come -- and how much things have changed -- in the past five years.

We switched from paper to electronic health records and developed an Internet portal so patients can manage their healthcare online. We opened a new health center in West County, added one in Concord and began construction on a new clinic in Antioch, which will open next year. We saw the implementation of the Affordable Care Act (ACA) and created alternative ways to deliver care to our patients, including the award-winning telephone consultation clinic. We eliminated visiting hours at the hospital and replaced them with a 24/7 "Welcoming Policy." And we launched a five-year strategic plan.
A key factor in our transformation during the past five years was the last 1115 Medicaid waiver, which included the first-ever incentive payment program, known in California as the Delivery System Reform Incentive Payments (DSRIP) program. The changes we've made under DSRIP have saved lives, improved patient experiences and established continuous improvement as part of our work environment, staff training and culture. For more details about our accomplishments and the amazing work being done by our staff, read our DSRIP annual report.
In October, DSRIP came to an end. But it's not the end of delivery-system reform. A new five-year 1115 Medicaid waiver, the details of which are still being worked out, will begin next year and it will mark the second phase of our transformation.
In recent years, the country has understandably been focused on how to provide health insurance for everyone. In the coming years, though, I think we will spend more time contemplating how we can continue to provide quality healthcare to more insured patients than ever. The new waiver will play a huge role in that shift.
I am excited about working with all of you to find creative solutions to the challenges and opportunities ahead. I am confident that we will meet these challenges. All our work over the past five years has prepared us for the next five years and shown what we can accomplish when we're at our best. And our best is what our patients expect -- and deserve. 

Happy holidays! 


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Construction to Close CCRMC Cafeteria for At Least One Month cafeteria
Closure tentatively slated to begin in mid-January
Contra Costa Regional Medical Center will be closing its cafeteria for approximately 30-45 days due to urgently needed plumbing and construction repairs. The closure is tentatively scheduled to begin on Wednesday, January 13, 2016.
For the past several weeks, we have been preparing a plan to provide food to patients and staff while the cafeteria is closed. Details of the plan are still being finalized, but we expect that the details listed below will be part of our efforts during the closure:
* We have made arrangements to have food provided for inpatients through a vendor.
* Food for staff and others will be made available through a combination of food vendors and food trucks.
* The gift shop will offer a larger assortment of food items during this time.
* We plan to utilize space on 4D as a temporary dining area for staff. It will be open seven days a week from 6:30 a.m. to 7 p.m. The 4D space will be equipped with microwaves.
* Visitors will be encouraged to utilize the additional tables and benches around the campus to eat their food.
Expect additional updates in the coming weeks.
For more information, contact COO Timothy Thompson-Cook at (925) 370-5224. 
CCRMC and Health Centers Recognized for Access and Safety Improvements
The CCRMC & Health Centers team won the Quality Leaders Award from the California Association of Public Hospitals/Safety Net Institute earlier this month for its "advanced access bundle."
Contra Costa Regional Medical (CCRMC) & Health Centers recently received honors for its efforts to enhance patients' access to care and improve safety at the hospital.

On December 3, the California Association of Public Hospitals/Safety Net Institute gave CCRMC & Health Centers its Quality Leaders Award for the "advanced access bundle" at the organization's annual conference. The bundle incorporated a series of improvements using a team-care approach to enhance patients' access to care. CCRMC & Health Centers, which will receive $6,000 for winning the award, earned top honors for the advanced access bundle. The judges said the advanced access effort "stood apart because it addresses a significant health care challenge and meaningfully impacts patients' experience and quality of care."

Earlier this fall, the Collaborative Alliance for Nursing Outcomes (CALNOC) gave CCRMC and other select hospitals awards for performance excellence for reducing hospital-acquired pressure ulcers (HAPUs), also knowns as bedsores, and falls. The HAPU rate at CCRMC declined 98% over a five-year period. Meanwhile, CALNOC also recognized the hospital for its efforts to reduce injury falls. To prevent falls, CCRMC has designated staff who only focus on fall prevention and patients are asked about their history of falls at the time of admission.

For more info on the advanced access bundle, contact Dr. Chris Farnitano at Chris.Farnitano@hsd.cccounty.us. For more info on patient safety improvements, contact Shelly Whalon at Shelly.Whalon@hsd.cccounty.us.

New, Larger Antioch Health Center Opening Soon 
The new facility will have almost double the number of exam rooms as the old facility. 

Construction of the new Antioch Health Center is complete and the site is expected to open to patients in February.

Service capacity will be significantly expanded in the new building, which is located at 2335 Country Hills Drive. As part of the department's ongoing efforts to integrate behavioral and physical healthcare, the facility will also serve as the new site for children's behavioral health services in Antioch.
Some of the new features include:
  • Increased number of exam rooms from 11 to 21
  • Clinical PODs created to co-locate nurses and providers for improved communication and customer service
  • Lab services provided daily instead of once a week
  • Added mammography and ultrasound services
  • Added rooms for group medical visits 
For more information about the new Antioch Health Center, contact Dr. Chris Farnitano at Chris.Farnitano@hsd.cccounty.us

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Open House for Willow Pass Wellness Center

 Click image to enlarge. To learn more about the Willow Pass Wellness Center, visit its website. To RSVP for the open house, contact Sue Pfister
Program Spotlight: Care Connect in West County 
WHAT? Care Connect is a pilot program based at West County Health Center (WCHC).  It seeks to improve the health and well-being of patients who repeatedly access health care services in emergent, high-acuity settings due to the volume and complexity of their needs, medical and non-medical.

WHO? Care Connect is an interdisciplinary team with representatives from CCRMC & Health Centers, Contra Costa Health Plan, Public Health and Behavioral Health.

WHERE? Clinical services are based at WCHC.  However, case managers and clinicians often see patients wherever the patient is -- whether  in the home, the hospital, the shelter or the community. 

WHEN? Members from the Care Connect team are available Monday through Friday 8am-5pm, to triage Care Connect patients who walk or call into the clinic, as well as daily availability for scheduled physician visits and LCSW evaluations.

For Medical Staff: To identify if a patient is already enrolled in the Care Connect program, hover over the "FYI" flag in ccLink. If there Care Connect flag, click on it to get information on how to reach us immediately during business hours or how to leave a message that will be returned within the next business day.  If you wish to refer a West County patient to us, please send an inbasket message via ccLink to Dr. Sara Levin, who will assess the patient's eligibility.

 For more information, email Dr. Sara Levin or call (510) 231-8698.

Service Excellence Awards
Araceli Trejo
Community Health Worker Specialist
For staying past her scheduled work shift to provide support to a patient experiencing a very difficult situation.
-Nominated by Francine Jolton
Colin Jack Fliehmann
Institutional Services Worker-Generalist
For his friendly and welcoming manner with his customers. For his excellent service, great attitude and responsiveness to customers' requests and suggestions.
-Nominated by Wendy Katchmar
Robert "Bobby" Stange
Environmental Services Supervisor
For going the extra mile to provide excellent, friendly service with a great attitude and for performing extra tasks during staffing shortages. For his forward-thinking ideas and for completing the Change Agent Fellowship.
-Nominated by Wendy Katchmar
Jeanette Peel
Medical Staff Coordinator
For her diligent work and for always being willing to help out the team.
-Nominated by Sana Salman
Kao Saechao
Marilyn Hammond
Clerk-Senior Level
Amritpal Chhatwal, LVN
Liam Keating, MD
For being extremely helpful, pleasant and caring to staff and clients in the Care Connect pilot program. For making staff and clients feel welcome and for taking excellent care of the patients.
-Nominated by the Care Connect Staff
Diana Canate-Blount
Clerk-Experienced Level
For her continuous dedication to providing excellent customer service. For being professional, compassionate, respectful, helpful, kind, patient, courteous and dedicated.
-Nominated by Lesley Bunch
Paulette Crawford, RN
For dedicating her time to meet a crucial deadline to identify active and inactive users and train and support staff for the OBIX Fetal Monitor upgrade.
-Nominated by Rebecca Carr
Ian Wallace, MD
Daniel Moring-Parris, MD
Tsige Metagesha
Ambulatory Care Clinic Supervisor
Michael Changaris
Clinical Psychologist
Pamela Taylor
Clerk-Senior Level
Thomas Tighe
Mental Health Program Manager
Abigail Kroch
Public Health
Amanda Dold
Program Supervisor
Mental Health
For developing new processes that will identify behavioral health conditions and provide supportive interventions to meet our patients' health needs.  
-Nominated by Miles Kotchevar
Send Us Your Story Ideas contact

Let us know about upcoming events and important happenings going on at the Regional Medical Center or the health centers. 

Click here to contact us or contact newsletter editor Will Harper at: 
(925) 313-6903

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