In This Issue
"To Continue to Bring Peace of Mind Through Creative Solutions."
Terminal List 

Truckload
888.498.7822

California
Bakersfield
661.587.4269

Eureka
510.608.8841

Fontana
909.770.5744

Fresno
559.265.4274

Los Angeles
323.869.5960

North Bay
510.245.7194

South Bay
510.608.8841

Redding
530.608.8841

Sacramento
916.371.2564

San Diego
858.450.9880

Santa Maria
805.473.1305

Stockton
800.965.6105

Idaho
Boise
208.884.1500

Lewiston
509.751.9680

Pocatello
208.232.5693

Twin Falls
208.734.2391

Nevada
Las Vegas
702.641.3350

Reno
775.851.9100

Oregon
Bend
541.318.8281

Coos Bay
541.269.0415

Eugene
541.344.4283

Klamath Falls
541.885.8915

Medford
541.858.0309

Portland
503.289.0905

Salem
503.370.7514

Washington
Auburn
206.244.3230

Bremerton
360.792.9644

Mt Vernon
360.757.1334

Olympia
360.352.7399

Pasco
509.545.8692

Spokane
509.327.1557

Wenatchee
509.662.6614

Yakima
509.248.2811

 

 

  

Customer Update - May 2016

This month, along with our Operations Update and Fuel Recap, we have a piece on our recent 100th Anniversary Celebration. The Freight Handling Tip of the Month is a guide to damage and shortage notations. Thank you for using Oak Harbor. I hope this newsletter brings you value.
Operations Update

For April, we finished with an average time of delivery of 11:59 am, and the percentage of bills delivered before noon was 49.5%. In addition, we delivered 99.16% of our deliveries without a claim filed and we loaded 78.5% of all direct bills to the delivering facility without trans-loading at a break terminal.

 

We believe these are key measures of how successfully we are bringing you peace of mind.

100th Anniversary Celebration in Los Angeles.
We started our Anniversary Celebration tour with a dinner in Las Vegas on May 20 and our day-long event in Los Angeles on May 21. We had fun and games for the whole family including: food, raffles, video and speakers, bouncy houses, face painting, trike rodeo, forklift rodeo and truck rodeo. Each family also received a gift box with 100th anniversary merchandise in side.

We are doing five more dinners and seven more day events throughout the year. Contact your Account Manager for more information. Below is a schedule and a slide show from the LA Event:

Dinners
Day Events
Boise, ID
June 17
Reno, NV
June 18
Spokane, WA
July 16
Portland, OR
July 30
Eugene, OR
July 29
Auburn, WA
Aug 20
Rodeo, CA
Sept 9
Stockton, CA
Sept 10
Fresno, CA
Nov 4
Sacramento, CA
Sept 24


Newark, CA
Oct 8


Fontana, CA
Nov 5


LAX 100th Anniversary Slideshow
Freight Handling Tip of the Month
A guide to damage or shortage notations.
The consignee has the legal "RIGHT" and "RESPONSIBILITY" to inspect the exterior condition of the shipment and to verify the piece count per the bill of lading at the time of delivery, which means that a shipping container or package showing evidence of being compromised is to be opened and the contents inspected for damage at the time of delivery. Any discrepancies of loss or damage identified at that time (to include whether or not the contents are damaged) are to be noted on the Delivery Receipt. In the event that the exterior condition is not compromised the consignee is not entitled to unpack any of the shipment until they have signed the Delivery Receipt, thereby completing the contract of carriage and relieving the carrier of any further responsibility to protect the freight. When a consignee examines their shipment at the time of delivery and makes valid notations of loss or damage, the burden of proof is placed on the carrier to prove freedom from negligence and exception to liability for the damage or loss.

Improper notations at the time of delivery may delay resolution of a damage and/or shortage claim and in some instances adversely affect the outcome of the claim to include the claim being declined. Since notations made on the "Delivery Receipt" are considered "prima fascia" evidence as to whether or not the carrier has completed the contract of carriage, they may also provide evidence in support of carrier negligence or mishandling of the freight when it comes time to file a claim. As such, notations of damage and/or shortage taken at the time of delivery need to be as detailed as possible to include:
  • the number of items damaged or shorted,
  • detailed descriptions
  • the packaging type
  • the item numbers
  • serial or models numbers
  • any other identifying markings
  • the location and extent of the damage
  • photos whenever possible.
Here is an example of a good notation: 
1 Box Microwave, top right corner crushed- product dented, Item# 12345, Serial# OUCH6789.

Vague or ambiguous notations such as "SUBJECT TO INSPECTION" and "SUBJECT TO COUNT" have been ruled by the courts as unacceptable evidence of shortage and/or damage, the consignee cannot waive that obligation to inspect or count to a later date. In fact, such notations only provide clear evidence that the freight was not inspected by the consignee at the time of delivery.

Other vague notations such as: "crushed", "damaged" or "wrap not in tack" are not acceptable and will most likely result in the carrier requiring additional evidence to support a claim filed under these conditions.

In the case of shortage, a carrier will require a packing list as evidence that the item was actually included in the shipment. In the event of suspected pilferage, it is the obligation of the consignee to conduct a joint inventory with the driver and to note any discrepancies on the Delivery Receipt at the time of delivery.

To assure the "Delivery Receipt" is properly completed, follow these simple guidelines:
  1. Are all blanks filled in completely?
  2. Has the driver sign legibly and noted their employee number?
  3. If the pallets were wrapped, was the wrap intact: YES or NO?
  4. If the exterior packaging was compromised, were the contents inspected and notations made as to whether or not the contents were damaged?
  5. Was the damage or shortage clearly described so as to be identifiable at a later date:
  1. Number and type of item that is damaged. (I.e. box, pallet, bundle, etc.)
  2. Type and location of the damage (water, punctured, crushed, torn)
  3. Specific item description to include box, serial, model numbers
  4. When possible ................take photos.
  5. Is the shortage clearly described and identifiable per the packing list (also provides the carrier with immediate information to begin a searching for the missing product)
    • Note the number of pieces received as well as the number short
    • Note the type of package that is short (i.e. Box, bundle, pallet)
    • The item number or detailed description of the item(s) short must be noted
    • Is the item identifiable on the packing list
  1. In the event of suspected pilferage, was a joint inventory completed with the driver and missing items noted on the Delivery Receipt.

 

REMEMBER: Vague notations or notes limited to packaging (without the package being opened and inspected) are generally not acceptable and should be avoided as it may not be considered proof of actual product damage at a later date and may unnecessarily delay or affect the outcome of your claim. By following these simple 

Diesel Data

Thank you for your business. I know you have many freight options and I appreciate you choosing Oak Harbor Freight Lines to be your transportation provider. Please let me know if you have any questions. If you have feedback about information that you would like to see in future newsletters, I would love to hear it.

 

Sincerely,

 

Oak Harbor Freight Lines

  

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