| Customer Update - Feb. 2013 |
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Greetings!
This month, along with our Operations Update and Fuel Recap we have a piece "How did we do that?" where we look at how we move a shipment from Bellingham, WA to San Diego, CA in two days. The new freight handling tip of the month addresses common issues with shipping Bagged Product. Thank you for using Oak Harbor, I hope this newsletter will bring you value.
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Operations Update
For January, we finished with an average time of delivery at 11:47 am, and the percentage of bills delivered before noon was 54.2%. In addition, we achieved an average number of shipments with a notation of 1.8%. These are bills with any notation, even notations that don't result in a claim being filed. These measurements are all indicators that we continue to deliver the freight early and damage free. We believe this is key to bringing you peace of mind.
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How did we do that!
Revealing the process and the people
involved in one of our longest Direct moves
We are very proud of the service levels we provide to our customers and we often get asked by customers and by competitors, "how do you make that service." So we decided to give you a sense of the timing and the people involved in one our longest lanes, Bellingham, Washington to San Diego, California.
click here to see the full article.
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Freight Handling Tip of the Month
Shipping Bagged Products
This month we are looking at one of concerns related to shipping bagged products. The main issue we find with bagged product is palletizing in such a way that the bags are exposed to damage.
Click here to read the whole letter.
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Thank you for your business. I know you have many freight options and I appreciate you choosing Oak Harbor Freight Lines to be your transportation provider. Please let me know if you have any questions. If you have feedback about information that you would like to see in future e-mails I would love to hear it.
Sincerely,
Oak Harbor Freight Lines
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