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Volume 23 No. 33
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August 12, 2016
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Conversations can easily flare up into screaming fights, so it's important to figure out how to de-escalate as you go along, writes Joseph Grenny. That means noticing when a conversation is going off the rails, acknowledging your part in the problem, adopting a softer tone, and refocusing on areas of agreement. "If you try some of these small interventions, you're far more likely to clear up the conflict," Grenny writes. Harvard Business Review online (tiered subscription model) (3/17)
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The United States spends over $2.7 trillion on health care every year. Of that amount, NHCAA estimates that tens of billions of dollars are lost to health care fraud. This directly impacts patients, taxpayers and government through higher health care costs, insurance premiums and taxes and can cause patient harm. Learn about the resources available to report fraud.
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Leaders who rely too much on email can start to seem like absentee bosses, leading to a culture vacuum and disengaged employees, writes Paul LaRue. He advises embracing "management by walking around" to spur better communication and keep your team on track. "Physical presence will always be the chief way to connect with your employees," he writes. LeadChangeGroup.com (3/15)
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Being a good conversationalist boils down to acting like a journalist, and treating every person as though they have something to tell you or teach you, says radio host Celeste Headlee. A corollary: If someone says something you don't understand, don't be afraid to ask for clarification or explanation. Lifehacker (3/10)
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"Efforts and courage are not enough without purpose and direction." -John F. Kennedy
"Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable." -William Pollard
"Without vision, the people perish."
-Proverbs 29:18
"A major stimulant to creative thinking is focused questions. There is something about a well-worded question that often penetrates to the heart of the matter and triggers new ideas and insights." -Brian Tracy
"Eighty-five percent of the reason you get a job, keep that job, and move ahead in that job has to do with your people skills and people knowledge." -Cavett Robert
"Thunder is good, thunder is impressive; but it is lightning that does the work." -Mark Twain
"Desire is the starting point of all achievement." -Napoleon Hill
"I know nothing in the world that has as much power as a word. Sometime I write one, and I look at it, until it begins to shine." -Emily Dickinson
"Attempt the impossible in order to improve your work." -Bette Davis
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