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Volume 23 No. 21
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May 20, 2016
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Research suggests that brainstorming and taking notes on paper instead of a device leads to greater focus and better results. "Paper forces you to be present with the people in the room and your thoughts. When people aren't messing around, they're more engaged and finish faster," says Codeacademy founder Zach Sims.
Inc. magazine (2/2016)
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Providing good customer service is tough if you approach problems with the assumption that customers are to blame, writes Jeannie Walters. Instead, try to have an open mind and empathy before acting. "Take a minute after a customer conversation to really think about what to do next. Is it a quick fix? Who's in charge of taking what action?" Walters writes. CustomerThink (2/16)
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Be aware of your body language and tone of voice to avoid making unnecessary enemies at work, writes Jacqueline Whitmore. Bad manners can be harmful to your career, so monitoring the tone of your e-mails is important. However, technology should be replaced with face-to-face interaction when possible, Whitmore adds. Entrepreneur online (2/9)
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Increased representation of women in leadership results in greater profits, finds a report from the Peterson Institute for International Economics. What really matters in an organization isn't that the CEO is a woman, but that there is a clear, accessible pipeline for women to reach leadership positions, says Marcus Noland of Peterson.The Wall Street Journal (tiered subscription model) (2/8)
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Recovering from a medical procedure is always a challenge, but getting hit with unexpected insurance fees can add financial hardship to the process. As health insurance plans become increasingly complicated, more patients are facing unexpected fees when they step outside their plan's coverage network. In many cases, patients don't realize they've received out-of-network care until they're slapped with a bill for hundreds or thousands of dollars. (2/10)
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"Bad times have a scientific value. These are occasions a good learner would not miss." -Ralph Waldo Emerson
"We must walk consciously only part way toward our goal, and then leap in the dark to our success." -Henry David Thoreau "Achieving success is a challenge, but so is struggling, so you may as well choose success." -Rob Liano
"Whatever it takes to finish things, finish. You will learn more from a glorious failure than you ever will from something you never finished." -Neil Gaiman
"The world breaks everyone, and afterward some are strong at the broken places." -Ernest Hemingway
"Always be a first-rate version of yourself, instead of a second-rate version of somebody else." -Judy Garland
"The speed of your success is limited only by your dedication and what you're willing to sacrifice." -Nathan Morris
"The man without a purpose is like a ship without a rudder." -Thomas Carlyle
"Quality means doing it right when no one is looking." -Henry Ford
"The most courageous act is still to think for yourself. Aloud." -Coco Chanel
"I prefer the company of peasants because they have not been educated sufficiently to reason incorrectly." -Michel de Montaigne
"He who rejects change is the architect of decay." -Harold Wilson
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