E-mail is fast and effective, but it's also potentially risky: Without body language or tone of voice to guide them, recipients may wind up taking offense at what you write. That's especially true in back-and-forth chains that can devolve into frustrated knee-jerk responses, writes Peter Post. "Any time you begin to sense that the thread is becoming unpleasant, that is the moment to pick up the phone or visit the person to resolve the issue," he advises.
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When an employee admits to a mistake, smart bosses fight the urge to snap and instead offer thanks, writes Dan McCarthy. "When an employee brings a mistake that they have made to their manager, it also means that they are self-aware, showing humility, and being accountable -- all positive behaviors that we want to encourage," McCarthy explains.
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Cutting sugar out of his diet has helped Scott Eblin feel sharper, more energetic, healthier and trimmer. Eliminating sugar was a positive decision aimed at being healthier, he argues. "Mindfulness is about being aware and intentional. That extends to how we support each other as well as what we eat," he writes.
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For many Americans, the days of paying a $10 or $20 copay for a doctor visit and leaving the medical bills to their insurance companies are long gone. Instead, many are paying a larger share of their medical bills, often through deductibles that leave people to pay the full cost of care until they hit a certain dollar limit. And that means not just higher potential costs, but more to understand - from figuring out how much care costs to handling bills that aren't always clear. What can people do to better manage their high-deductible plans? Here are some tips from experts. (Levin Becker, 1/26)
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Poor communication often manifests itself in worrying about others -- such as complaining about things you can't control, skimping on praise and blaming others for your problems, writes Dianna Booher. "Having learned from the past, strong communicators talk about and tackle the future with enthusiasm," she writes.
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"If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude." -Colin Powell
"Our business in life is not to get ahead of other people, but to get ahead of ourselves." -Maltbie Babcock "Sometimes you need a little crisis to get your adrenaline flowing and help you realize your potential." -Jeannette Walls
"To do anything is this world worth doing, we must not stand back shivering and thinking of the cold and danger, but jump in and scramble through as well as we can." -Sydney Smith
"With regard to excellence, then, it is not enough to know, but we must try to have and use it." -Aristotle
"The secret of staying young is to live honestly, eat slowly, and lie about your age." -Lucille Ball
"As you enter positions of trust and power, dream a little before you think." -Toni Morrison
"If you don't like something, change it. If you can't change it, change your attitude." -Maya Angelou
"I've always had an active imagination. It's what has driven me to find alternative solutions." -Jonathan Hefter
"Smart people learn from their mistakes. But the real sharp ones learn from the mistakes of others." -Brandon Mull
"The people I distrust most are those who want to improve our lives but have only one course of action in mind." -Frank Herbert
"Democracy does not require perfect equality, but it does require that citizens share in a common life." -Michael J. Sandel
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