Jan/Feb 2016
Referral Management:
Insights & Exercises for Effective Implementation

While all home care and hospice organizations
 have processes and staff supporting their admissions and sales efforts, many do not closely evaluate and monitor referral management for the significant opportunities that exist to help rise above the competition. "The vision for becoming the 'best' agency in your market or state requires clinical superiority, operational excellence and differentiated growth," says Kara Justis, MBA
Director, Simione Healthcare Consultants, "and these key ingredients must be fueled by an ongoing effort for enhancing customer service and improving the entire referral process."
According to Justis, it is common for an agency to possess good "basics" in referral management but lack consistency with practice and processes, as well as definitions and methodology for tracking and improving results.  An agency in this situation typically may not know its number of "missed referrals", but has many opportunities for increased customer, staff and patient satisfaction.
Appointments and Promotions

Simione Healthcare Consultants is pleased to announce the following appointment and promotions for the Simione team:
  • Margaret Ketelsen has joined the California office as a part-time Administrative Assistant. She has more than 10 years of experience in office management and customer service.
  • A longtime member of the California office, Cathy Spoon has been promoted to the role of Consultant to support cost reporting. 
  • A Simione finance employee since 2005, Mark Romano was promoted to Senior Manager. Mark will continue to support the finance team with his consulting efforts and growing experience as an interim management executive. 
  • Mike Simione, MBAhas been promoted to Manager. A Simione employee since 2011, he will continue his focus on financial consulting, research and statistical analysis.  
  • An information technology and systems expert with Simione since 2009, Tom Tobiassen has been promoted to Director. Tom's efforts continue to focus on IT initiatives, including leadership as an interim executive.
Welcome, Margaret, and Congratulations, Cathy, Mark, Mike and Tom!
File Early and Save Big!
Top 10 Reasons to Consider
Simione Healthcare Consultants

  1. Our unique three-tier fixed price provides a discount for early filing.
  2. Our all-inclusive fixed fee includes shipping fees.
  3. You don't pay until you receive the final cost report from us.
  4. We offer unlimited consultation and assistance to you during the entire process.
  5. You can't beat our experience. We have specialized in cost reports since 1966!
  6. Our accounting team is highly skilled, some as QuickBooks Certified ProAdvisors.
  7. Our proprietary questionnaire focuses only on what Medicare requires.
  8. We offer use of CMS-approved cost report software at no additional cost.
  9. We provide free benchmarking of your cost report data to state and national norms.
  10. We provide unlimited response to government agencies about your cost report -- at any time this decade.
Get our HHA PPS Rate Calculator if you contact us and sign up now!

Ask us about our quarterly cost analysis using real-time benchmarks with Simione Financial Monitor! Contact us by email or call 877.424.6527 
Complimentary Webinars
February 5, 2016 @ 11 AM-1 PM Eastern
Manage and Improve Hospice Operations Through Metrics
Presenters: Lisa Lapin, Principal, and Kim Skehan, RN, MSN, Senior Manager, Simione Healthcare Consultants
March 2, 2016 @ 4-5 PM Eastern
On Your Mark, Get Set, Benchmark! Pace Yourself with Real-Time Analysis for Better Decision-Making
Presenter: Brian Martin, Vice President, Simione Financial Monitor
April 5, 2016 @ 3-4 PM Eastern
Reality Check: Do My Notes Prove that My Patient is Terminally Ill?
Presenter: Ruth K.V. Recchia, RN, CHPN, Senior Manager, Simione Healthcare Consultants

Sales Training & Sales Leadership Summit

Save the date for new and improved training to accelerate your results in sales and sales management. 

Day 1 - 8:30 am-5:30 pm
Day 2 - 8:30 am-3:30 pm

1-2 attendees $849 per student
3 or more attendees $749 per student

We also offer on-site training for 6 or more students at $749 per student, plus travel and expenses.

For more information, call 800-949-0388.
To register for any of these programs, visit
Square One Boot Camp and 
Sales Management Workshop 
will be held:

February 9-10, 2016 
Springhill Suites - Las Vegas Convention Center 
Las Vegas, NV

March 8-9, 2016
Hyatt Place Southpoint
Durham, NC

May 3-4, 2016
Hyatt Place Downtown
Nashville, TN

3rd Annual Simione 
Sales Leadership Summit
September 2016
The Cosmopolitan of Las Vegas
Las Vegas, NV

Jan 28
Minnesota HomeCare Association: The Future of Home Care Conference & Technology Expo, Ramada Minneapolis Airport Mall Hotel, Bloomington, MN
Morning Keynote: Robert Simione, Managing Principal
Feb 6-9Lincoln Healthcare Home Care 100 Executive Management Conference, Lost Pines Resort & Spa, Austin, TX 
Feb 10-12Suncoast Users' Conference, Hilton, Clearwater Beach, FL
Feb 17-18Texas Association for Home Care & Hospice Winter Conference, Intercontinental Hotel, Dallas, TX
Feb 22-24American Health Lawyers Association Long Term Care & the Law Conference, Loews Portofino Bay Hotel, Orlando, FL
Feb 23Missouri Hospice & Palliative Care Asssociation, Leadership Development Training, Jefferson City, MO
Feb 25
Home Care & Hospice Association of New Jersey, Iselin, NJ
Feb 25
Texas & New Mexico Hospice Organization Annual Conference, La Fonda Hotel, Santa Fe, NM

Financial Monitor New Logo
Leading Industry Benchmarks
Quarterly cost analysis and agency comparisons to guide decision-making and help increase profitability
Billing, Coding &
OASIS Review

Outsourced services to accelerate the revenue cycle and help agencies focus on patient care 
Interim Management Services
Seasoned executives to support smooth transitions in operations and at your leadership table

Founded in 1966, Simione™ Healthcare Consultants provides comprehensive business solutions for home health and hospice in the areas of finance, operations, cost reporting, compliance and risk,  sales and marketing, information technology, and mergers and acquisitions.  Simione's experts and tools support performance improvement across the healthcare continuum, engaging hospitals, health networks and agencies to improve quality, reduce costs, and minimize risk for more effective delivery of patient care.