Oct. 2015
Quality Reporting and Customer Service: Yes, There IS a Connection

The hospice mission is one of the most highly regarded in healthcare -- known for its unfailing commitment to honoring the individual with respect, comfort and family support in some of the most daunting life scenarios.  With so much as stake to preserve that mission, increasing requirements with CMS quality reporting measures warrant better strategies for maximizing customer service -- specifically targeting the Hospice Item Set (HIS) and CAHPS Hospice Survey. 
Hospices who do not comply with the regulations related to HIS and CAHPS will face a 2 percent penalty reduction in reimbursement.

Katherine Northcutt, Senior Manager, Simione Healthcare Consultants, contends that excellence in customer service is a pivotal factor in helping hospice organizations achieve quality outcomes and comply with the related CMS requirements brought on by the Affordable Care Act. "Quality begins when the phone rings," says Northcutt, "because what we say and do with hospice referrals and admissions impacts the response to care and the perception of that care by patients and their loved ones. Rather than see quality reporting requirements as simply 'checks and balances' to ensure hospice is 'getting it right', these data provide clear direction to improve the effectiveness of hospice through a higher level of customer service." 

Wayne Regan
Simione Healthcare Consultants Appoints Wayne Regan as Director of Interim Management Services 

Simione Healthcare Consultants has announced the appointment of Wayne A. Regan as Director of Interim Management Services. Regan has 15 years of progressive leadership and consulting experience in home care, hospice, palliative and long-term care, and more than a decade of experience in sales and marketing of health care products and services. Most recently, he served as Senior Vice President for MetroWest HomeCare & Hospice, Tenet Healthcare, where he led regional operational efforts for post-acute services.  He also was a principal with Homecare & Hospice Solutions, an independent consulting firm in post-acute services focusing on strategic planning, business development, feasibility studies, interim management and turnaround operations.

In his new role at Simione, Regan will work to further develop the firm's interim executive management services to assist post-acute organizations with leadership transitions that support strong business performance and strategic growth.
Brian Martin
Simione Financial Monitor Expands Support Team, Hospice Indicators 
Simione Healthcare Consultants has promoted Brian Martin to the position of Vice President of Simione Financial Monitor. A financial and cost reporting senior consultant with the firm since 2008, Brian primary focus has been helping clients to achieve their financial goals. He will spearhead services and support for Simione Financial Monitor as a leading analytic tool for home care and hospice organizations. Brian offers a wealth of experience in cost report preparation, budget, financial management, competitor analyses, A/R
Rob Simione, Senior Consultant, Simione Consultants
Rob Simione
 recovery, and assistance with due diligence for agencies. He will work closely with Rob Simione, CPA, who following his experience leading Simione Financial Monitor, was promoted to Senior Manager, Simione Healthcare Consultants, to expand his role in financial consulting.

New Hospice Measures
Simione Financial Monitor has also introduced new hospice benchmarks to prepare and support hospice organizations with their increased reporting and operational needs.  These additional hospice indicators provide more detailed information for: Direct Care Staffing, Direct Cost Detail, Level of Care Data, Inpatient Unit Cost and Staffing, and Inpatient Profit Margins. 

Attending the NAHC 2015 Annual Meeting & Exposition? 

We look forward to seeing our many clients and colleagues at the NAHC Annual Meeting and Exposition, October 28-30, in Nashville.  Be sure to book your travel to stay for the Closing Party sponsored by Simione Healthcare Consultants from 7-10 PM on Friday, October 30th! Join us for NAHC's grand finale celebration at the Gaylord Opryland Resort & Convention Center!

Upcoming Educational Opportunities 

October 13, 2015 @ 3-4 PM Eastern 
Preparing for Your Home Health Cost Report
Presenter: Tom Boyd, Vice President of Reimbursable Services, Simione Healthcare Consultants
November 10, 2015 @ 2-3 PM Eastern
Boost Your Bottom Line with Industry Leading Benchmarks
Presenters: Rob Simione, Senior Manager, Simione Healthcare Consultants, and Brian Martin, Vice President, Simione Financial Monitor
December 10, 2015 @ 3-4 PM Eastern
A Corporate Integrity Agreement May Be Good Medicine: But Is This What You Need for Your Agency's Health?
Presenter: Karen Bommelje, RN, BSN, HCS-D, CHC, Senior Manager, Simione Healthcare Consultants
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Simione Healthcare Consultants will round out another year of legendary sales leadership with training dates in November.  Improve your agency's knowledge of the sales process and get set for an exciting new year of growth and opportunity in referral management!  

November 2-4, 2015
Home Care & Hospice Sales Training at Hyatt Place, Durham, NC

Training is $1,495 per person for Square One Boot Camp and $1950 for Sales Management Workshop. The schedule is Monday 1 -5:30 pm, Tuesday, 8:30 am-5:30 pm, and Wednesday, 8:30 am-2 pm -- no need to travel on a Sunday! Square One Boot Camp includes separate, specialized tracks for home care and hospice. Sales Management Workshop is for agency leaders and  managers who supervise sales teams.

Financial Monitor New Logo

             Leading Industry Benchmarks 
  • Real-time, automated benchmarks designed to compare your agency performance against your peers
  • Quarterly cost analysis that guides decision-making and helps increase profitability
  • Financial and administrative metrics to support clinical and operating efficiency

Outsourced Coding, Billing, OASIS Review
  • A joint solution by Simione Healthcare Consultants and HEALTHCAREfirst 
  • Expertise and outsourced services to relieve pressure in revenue cycle management, improve cash flow and help agencies focus on patient care
  • An affordable solution to support a successful transition to ICD-10



Oct 13-15SMASH Senior Care Marketing Summit, Hilton Chicago/Indian Lakes Resort, Bloomingdale, IL
Oct 15
Texas Association for Home Care & Hospice Leadership Development Forum, Lost Pines Resort, Lost Pines, TX
Oct 15-16
California Association for Health Services at Home Startup Conference, Caesars Palace, Las Vegas, NV
Oct 15-17NHPCO Clinical Team Conference, Gaylord Texan, Galveston, TX
Oct 28-30NAHC Annual Meeting & Exposition, Gaylord Opryland Hotel & Convention Center, Nashville, TN
Nov 2-3
South Carolina Home Care & Hospice Annual Conference, Sonesta Resort, Hilton Head Island, NC
Nov 4-6Hospice & Palliative Care Federation of Massachusetts Annual Conference, Four Points Sheraton, Norwood, MA
Nov 5Connecticut Association for Health Care at Home Annual Meeting, Marriott Downtown, Hartford, CT
Nov 8-10Missouri Hospice & Palliative Care Association Midwest Regional Conference, Hilton Branson, MO
Nov 9-10California Hospice & Palliative Care Association Annual Conference, Hilton Long Beach, CA
Nov 12New Jersey Hospice & Palliative Care Organization Annual Conference, Sheraton Hotel, Eatontown, NJ
Nov 16-18Texas Association for Home Care & Hospice HCSSA Administrator Conference, Westin Galleria, Houston, TX   Keynote: Karen Bommelje, BSN, HCS-D, CHC, Senior Manager
Nov 17-18Virginia Association for Home Care & Hospice Annual Conference, The Double Tree by Hilton, Charlottesville, VA      Keynote: Robert J. Simione, Managing Principal


Founded in 1966, Simione™ Healthcare Consultants provides comprehensive business solutions for home health and hospice in the areas of finance, operations, cost reporting, compliance and risk,  sales and marketing, information technology, and mergers and acquisitions.  Simione's experts and tools support performance improvement across the healthcare continuum, engaging hospitals, health networks and agencies to improve quality, reduce costs, and minimize risk for more effective delivery of patient care.