|
think like your grumpiest customers
|
Customer interactions can go badly because employees are not taught to consider the cynical or skeptical viewpoints of many customers, writes Micah Solomon. "If you teach yourself, and your staff, to view their service behaviors as would a customer who's a hypersensitive, hypercritical crank, your staff and you will begin to see flaws in the customer experience and any number of inanities that you'd otherwise miss," he explains. Forbes (6/1)
|
|
communicating through jokes can backfire
|
|
Humour can be a smart way to turn negatives into positives and to inspire hope in tough situations, but it can also backfire or devolve into sarcasm and self-deprecation, writes Manfred Kets de Vries. "Whatever form of humour we use, however, we should keep in mind that using it to excess may suggest underlying feelings of self-doubt, low self-esteem and other forms of anxieties," De Vries writes. Knowledge.Insead.edu (6/2)
|
|
confidence in your self-worth matters, says sba chief
|
Small Business Administration chief Maria Contreras-Sweet says she's inspired by her mother, an immigrant who raised six children while working at a poultry processing plant. Contreras-Sweet's mother had confidence and raised her children to have the same sense of self-worth. "I think that's important to instill in our young girls -- that we matter, we deserve to be heard and we deserve to be treated equally," she says. The New York Times ) (5/28)
|
|
4 simple ways to improve productivity
|
Making small improvements to your workplace habits can over time have a dramatic effect on productivity, writes Sandhya Venkatachalam. Regular sleep, scheduled breaks, the elimination of distractions and using lists to prioritize tasks can each help. "Almost every habit is the result of small decisions over time. Very small improvements can lead to big success," she writes. Fortune (7/5)
|
|
getting teen girls interested in tech
|
Only 20% of those who took the Advanced Placement Computer Science exam in 2014 were young women. Shawn Stavseth is working to fix this through the organization she created, Technovation Minnesota, which sponsors a 12-week entrepreneurial curriculum and a challenge in which girls get to develop locally beneficial mobile applications. The ultimate goal is to help encourage teen girls to become computer scientists and entrepreneurs. Next City (6/16)
|
|
|
 |
|
|
|
|
"The old believe everything; the middle-aged suspect everything; the young know everything." -Oscar Wilde"We're on the third wave of feminism. In the next one, men are going to redefine their role in the workplace. Men who have a softer side -- good listening abilities, nurturing, giving up your power and authority -- I think they will rise to the top like never before because they have been stepped on, too." -Holly Hagerman"Art doesn't transform. It just plain forms." -Roy Lichtenstein
"If you don't drive your business, you will be driven out of business." -B.C. Forbes"The most beautiful people we have known are those who have known defeat, known suffering, known struggle, known loss, and have found their way out of the depths. These persons have an appreciation, a sensitivity, and an understanding of life that fills them with compassion, gentleness, and deep loving concern. Beautiful people do not just happen." -Elisabeth Kubler-Ross
"Happiness can be found in even the darkest of times, if only one remembers to turn on the light." -Steve Kloves
"Go knock at the door of your own heart." -Rumi
"Quality is pride of workmanship." -W. Edwards
"I can't change the direction of the wind, but I can adjust my sails to always reach my destination." -Jimmy Dean
"Education is a progressive discovery of our own ignorance" -Will Durant
"I make mistakes. I'll be the second to admit it." -Jean Kerr
"If you're afraid of being lonely, don't try to be right." -Jules Renard
|
|
|
|
|
|
|
