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Volume 22 No. 27
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July 24, 2015
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to prevent workplace conflicts, try saying "I'm sorry"
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To de-escalate a workplace conflict, it's important to acknowledge the views and perspectives of the other party, writes Tim Schurrer. That means taking responsibility for anything you've done wrong and giving an honest and unqualified apology when warranted. Storyline blog (4/14)
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leaders need to show their human side, says former cia deputy
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As CIA deputy director, Timothy Kilbourn liked to send handwritten thank-you notes. "If people feel that you see them as a human being and not just as a number, they'll break their backs for you," he says. The Washington Post (tiered subscription model) (4/13)
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to win people over, show you care about their views
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Having the facts on your side isn't enough when you're trying to convince or persuade people, writes Mark Goulston. To win people over, you need to show that you understand where they're coming from, and that you're interested in their perspective. "Ironically, the key to gaining 'buy-in' and then moving people through the rest of the cycle is not what you tell them, but what you get them to tell you," Goulston writes. SmartBrief/SmartBlog on Leadership (4/6)
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fear can be a public speaker's best friend
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Fear harnessed properly can improve a presentation or speech, argues Booher Research CEO Dianna Booher, for those who are fueled by fear will double-check the details, practice their delivery and be ready for audience questions. The Huffington Post (3/24)
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8 reasons why exercise is essential
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Exercise and a healthy lifestyle can have several direct, positive effects on your ability to lead, writes Todd Garretson. Your time on the treadmill translates directly into increased focus, more creative thinking, and less stress. "As leaders, unmanaged stress can have adverse affect on our relational skills with people, detracting from our influence," he writes. CircleMakers blog (5/26)
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