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On the Move-April 21, 2014

Business Session a MUST at the 2014 MADA Summer Business Convention    

Join your fellow members at Nemacolin Woodland Resort June 22-25th for the 2014 MADA Summer Convention.

Take advantage of this time to not only enjoy the resort but to update yourself on the recent legislative and regulatory changes on the horizon for Maryland dealers that will increase your bottom line and provide liability protection. 

We welcome Associate member, Joe Jankowski of ARMADA, who will join Peter Kitzmiller and Travis Martz to discuss the retail warranty reimbursement submission that will overcome most manufacturer's objectives and loopholes.   Joe's business specializes in preparing warranty reimbursement submissions that withstand the greatest manufacturer's scrutiny.  ARMADA has compiled hundreds of submissions for dealers all over the country so he can tell you the exact response each manufacturer will have to a submission. Maryland's recently passed law to take effect October 1st is the strongest in the country.  Joe will explain how to use it to your advantage.

Peter and Travis will also address the following topics:
  • Dealer Processing Charge disclosure and maximum fee increase effective July 1, 2014
  • How to challenge an MVA Audit Questioning the value of your trade-in appraisal and
  • How to properly handle vehicle delivery to financed customers
The above update presentation along with presentations from speakers' Mike McKlnley, a businessman, motivational speaker, consultant, author and business owner,  and Erik Nachbahr, Helion Automotive Technologies, will make for a very informative business session during the Convention.

Register today by downloading the registration form and forwarding to the Association asap!

Convention attendees must make their own room reservations by May 16th to receive the guaranteed room rate.  Rooms are $205/night in the Lodge and $265/night in the Chateau.  To make your room reservation, please call the hotel at 800.422.2736 and mention "Maryland Auto Dealers" or visit www.nemacolin.com, Group code is MD0614.  Make your room reservations prior to May 1st and be entered in a drawing to receive one FREE night at the resort!

Registration Now Open for Spring Title & Registration Seminars   

The Maryland Automobile Dealers Association, along with managers from the Motor Vehicle Administration, will present a seminar that offers the opportunity to learn new procedures and review old procedures.

 

Due to the constant changes of regulations governing the sale of a vehicle, MADA strongly encourages individuals from the F&I, Sales, Business Management, and Title & Registration Departments to attend this seminar.

 

We will also address any titling and registration changes as a result of the 2014 Legislative Session.  This is a great opportunity to network with your ERT representatives as well as your MVA representatives.

 

    Two dates/locations to choose from:

 

Seminar #1

May 14, 2014

9:30-11:30 a.m.

 

Location:

The Tidewater Inn

101 East Dover Street

Easton, MD 21601

 

Seminar #2:

May 20, 2014

9:30-11:30 a.m.

 

Location:

Turf Valley Resort

2700 Turf Valley Road

Ellicott City, MD 21042

 

Cost:

$85.00 per person (Member)

$125.00 per person (Non-Member)

 

Space is limited!

To register, please download a registration form and return to MADA by fax, 410.269.1549, or mail with check payable to MADS at 7 State Circle, Suite 301, Annapolis, MD 21401.

KPA Presents Free Webinar: Top 5 Dealership Compliance Myths    

Join KPA as they present a free webinar on Thursday, April 24th, at 12:00 pm Eastern. 

How often are you told something that seems too good to be true? Whether in your personal or professional life, there are always those things that you hear that don't seem right. One person says it, another person tells someone else and then everybody starts to believe the "myth." In today's overly sensitive regulatory landscape it happens quite often. Whether or not the myth started innocently or with malicious intent doesn't really matter. One thing is for certain, it makes your life much harder as you try to do the right thing and comply with OSHA, EPA or DOT standards. In this webinar we will take a look at the most commonly heard myths that find their way into dealerships. With topics ranging from OSHA compliance through waste disposal and to loss control, we will make sure that you leave this webinar with the truth.

 

Date: Thursday, April 24, 2014

Time: 12:00 p.m. Eastern

Cost: Free

 

Click Here to Register Today!  

New Webinars Announced from DealersEdge 


 

Date/Time: Thursday, April 24 at 1pm Eastern

Presenter:Mike Esposito, CEO of AutoMate 

Cost: $149.00 per person

         

The proven way to improve customer retention is to focus on your employees and to create a great place to work. Car dealers spend millions every year on customer retention products and services, and with good reason: many studies show that increasing customer loyalty leads to higher profits.  However, true customer loyalty starts with a transaction, and the people responsible for those transactions are your employees.  Join Mike Esposito as he explains how focusing on employee satisfaction can create organic improvements in customer loyalty and retention.  This webinar will cover the following:
  • The critical difference between customer loyalty and customer retention
  • Why customer loyalty programs so often fail
  • How to create a "great place to work."
  • Why CSI has nothing to do with customer loyalty and retention
  • A better way to track your store's customer retention success

 #2: Updated Phone Skills for Showroom and BDC

   

Date/Time: Thursday, May 1 at 1pm Eastern

Presenter: Mark Rodriguez 

Cost: $149.00 per person  


It is critical to understand why the customer is calling and how industry stereotyping will influence how we are perceived and received by the customer while on the phone.  You need a game plan that puts the customer at ease and allows them to feel your commitment right from the first contact.  This webinar will cover the following: 
  • How to build rapport on every call
  • The art of Answering a Question...by Asking Questions
  • When to ask for name, phone number and email address 
  • How to ask for and set a solid appointment "with options" - every customer...every time
  • How to overcome price, payment and availability obstacles 
Maryland Automobile Dealers Association
7 State Circle, Suite 301
Annapolis, MD 21401
(800) 526.7423 (Toll-free)
(410) 269.1549 (Fax)

www.mdauto.org
In This Issue
Summer Convention Business Session Highlight
Spring T&R Seminars
Free KPA Webinar
DealersEdge Webinars Announced
Electronic Enclosures

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