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August 2015 
HTRC's monthly telehealth bulletin

Heartland Telehealth Resource Center is here to meet your telehealth needs. We are a government-sponsored organization serving Kansas, Missouri and Oklahoma, with a wide range of services, and many of them are free. Email us at or call us at 877-643-HTRC.

Three tips to help you avoid telemedicine faux pas

Learning telemedicine isn't just about the technology - there's etiquette involved, just like in an in-person visit. You can help your staff and providers avoid potential faux pas by picking up tips from experienced telemedicine providers. In this video, Missouri Telehealth Network Medical Director Dr. Karen Edison shares proven tips from her 20 years of telemedicine experience. Find out how eyeing the camera, using your inside voice and talking about the weather can help build bonds with patients and avoid pitfalls. 

August 27-28
Kansas City, Mo.

From telehealth surgery to sustainable eHealth programs, the Children's Mercy Midwest Health Informatics and Telemedicine (MHIT) Conference offers the latest national and regional information providers and administrators need to stay current with policy and practices on telemedicine and health information technology. Keynote speakers  Dr. Steve North, MD, MPH  and Amanda Martin from the North Carolina Center for Rural Health Innovation share insights from the Health-e-Schools Telemedicine Network and Dr. Mark Hoffman, UMKC Center for Health Insights, teaches attendees how to use high and low velocity data.
Be sure to swing by the HTRC booth!

September 16-18
Washington, D.C.

The American Telehealth Association Fall Forum will take place in Washington, D.C. September 16-18. The conference tackles leading telehealth issues, including the effect of retail telemedicine on traditional institutions and the increasing role of state governmental bodies in telemedicine regulation. The Forum will coincide with National Telehealth Lobby Day on September 16.  

Seeking Missouri PCPs who want to improve outcomes for diabetic patients

Are you a Missouri primary care provider (PCP) who wants to do more to improve health outcomes for diabetic patients? Missouri Telehealth Network's innovative Show-Me ECHO (Extension for Community Healthcare Outcomes) program can help you accomplish this goal through the unique telehealth mentoring program. Participants will join via videoconference to present de-identified case studies to a team of specialists, including University of Missouri endocrinologist Uzma Khan, M.D. Joining Dr. Khan on the team will be a certified diabetes educator, a psychiatrist and a pharmacist. The specialists will provide recommendations for PCPs.

Sign up for the first endocrinology "ECHO," scheduled for September 3 from 3 - 4 p.m. To join, please fill out this form and send to

Providers can receive no-cost CME credits for joining. 
Kansas expands mental health deaf services:
Innovative program based on Missouri telehealth model

Johnson County Mental Health Center (JCMHC) is the only place in Kansas where people who are deaf or hard of hearing can get mental health services in American Sign Language (ASL). But health care advocates hope that telehealth will soon be able to deliver this important service to other parts of the state.
"At this point in time, Johnson County Mental Health Center is the only mental health center in Kansas that has specialized deaf services, which essentially means Johnson County Mental Health Center in the only area in Kansas that deaf individuals can receive services from deaf service professionals," said Elijah Buchholz, deaf services team leader, JCMHC. "We want to be able to utilize our services to the best of our abilities to makes sure deaf [individuals] can access linguistically and culturally appropriate mental health services."
Buchholz knows this expansion of service can work firsthand. While director of deaf services at the Missouri Department of Mental Health, Buchholz led the effort to expand ASL telemental health services in Missouri, believed to be the first state to expand this program statewide

Focus on Telehealth workshop slideshow

The recent Focus on Telehealth workshop in Oklahoma City, Okla. featured hands-on stations so attendees could learn telepresenting tips and tricks from experts at each station. But for those of you who could not attend the workshop, check out this slideshow for a whirlwind tour of telehealth tips!

New report shows slow, steady movement toward enhanced telehealth policy

A July report from the Center for Connected Health Policy (CCHP), State Telehealth Laws and Medicaid Program Policies, indicates steady improvements in telehealth reimbursement for Medicaid. According to the report, 47 state Medicaid programs now reimburse for live video visits, up three from last year. Remote patient monitoring lags behind, with just 16 states reimbursing, Kansas among them. Still, this is six more than 2013. 

While the national trend may seem slow, some states are zooming forward in Medicaid reimbursement. Check out Oklahoma's new Medicaid regulations, so hot off the presses that they could not be included in the CCHP report:

Check your inbox in September for our monthly telehealth bulletin!  Got a story idea? Let us know! 
Heartland Telehealth Resource Center | | 
 4330 Shawnee Mission Parkway   Fairway, KS 66205