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EPCU Connection Member Focused, Member Driven |
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Happy Turkey Day!
| All EPCU branches will be closed on Thursday and Friday, November 24th & 25th in observance of the Thanksgiving Holiday. Members can still access their accounts online or by calling the Tele-Connect Line and don't forget to check the list of Shared Branching locations that will be open on Friday if you need to visit a branch.
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Earlier this year we surveyed the EPCU members regarding your overall satisfaction with the credit union service and product offerings. We gathered over 400 responses and received some great feedback from everyone who participated. On the question of overall satisfaction, we are proud to report that 95% of respondents reporting being "Satisfied" or "Highly Satisfied". Read on to see how we took some of your feedback and put it into action.
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Get Paid with EPCU Rewards Checking!
| Rewards Checking from EPCU offers members the ability  to earn 3.00% APY on their checking account balance up to $5,000*. All members who currently have a checking account are already enrolled in the rewards program.
Don't have a checking account? Sign up today and get your free Visa Debit card to start earning! The account also comes with free mobile banking and free online bill pay. Plus having a checking account can help you earn discounts on future loans!
To earn the reward simply perform the following each cycle:
- Receive 1 Direct Deposit of $500 or more
- Receive E-statements
- 2 Online Bill Payments using EPCU Free Bill Pay
- 8 Debit/Point of Sale Transactions
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You Asked, We Answered! Survey Results
| The feedback from our 2016 Member Satisfaction Survey has helped us to tap into what members want from us, their financial institution. One of the recurring comments was that member's are frustrated when they incur a fee if funds have to be transferred from their Savings to their Checking to cover an overdraft.
We hear you and we agree! It's your money and it should work for you! Beginning in November 1, 2016 there will no longer be a fee associated with a transfer from your savings account or your line of credit to cover an overdraft item.
Thanks again to everyone who participated in the survey. We are committed to making EPCU a place you are proud to bank. We will continue to use the comments and feedback throughout 2017 when looking at potential products or services and we plan to re run the survey again in 2018.
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If you have questions please email enews@energypluscu.org, call or stop by one of our three branches. Locations and numbers are listed at the bottom of this email.
Sincerely,
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This Credit Union is insured by NCUA
*APY= Annual Percentage Yield. To earn the rewards rate during the statement cycle you must make 8 purchases using your EPCU Visa Debit Card, receive your statement electronically, log in to home banking and pay 2 or more bills online, and have one or more direct deposits of at least $500 into your account. If all account requirements are not met during the statement cycle, the rate will be 0.00% APY for that statement cycle. Statement cycle begins on the first calendar day of the month and ends on the last calendar day of the month. Please check the current truth in savings disclosure for the current rates. There is a limit of 1 (one) Rewards Checking account per member. Any balance exceeding $5,000 is not eligible for dividend earnings.
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Morris St. Branch CEG Branch Petersburg Branch
1230 W. Morris St. 2020 N. Meridian St. 6925 N. HWY 57
Indianapolis, IN 46221 Indianapolis, IN 46202 Petersburg, IN 47567
317-261-8521 317-261-6405 812-354-1134 |
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