CAPSS  Compliance Pathway
Colorado Automobile/Powersport Support Services, LLC 
Fall 2014
CAPSS LLC Month Year
Colorado Flag2     
 
  
Greetings! 
 Highlights in this newsletter include:
  
Salesperson Mastery Exam Seminar  - This is an on-demand webinar that can be accessed from any computer or tablet, anywhere, at any time, day or night.  If your salesperson needs to take the Mastery Exam, this seminar will help guide them through the confusing rules and regulations they must know to pass the exam.  The seminar also offers two practice exams, which test the student's knowledge and refines their test taking skills.

DMV system upgrade scheduled for November  7 through November 10, 2014.  County offices will not be able to print over the counter titles on November 10.

 

Is your dealership compliant with State regulations pertaining to location requirements, required sales documents, odometer disclosure and title documents?  Learn about CAPSS compliance audits.

 

Rule-making hearing regarding Advertising Rules is set for November 18, 2014.

Rule-making for Required Disclosures was cancelled. Significant concerns were identified regarding the proposed disclosures. 

 

Consumer Complaint?  Learn the basics for a consumer to file a complaint and the steps the Auto Industry Division takes to resolve the complaint.

 

House Bill 14-1080 Sales and Use Tax for the Colorado Ute Indians became effective August 6, 2014.


Questions regarding titling of off-highway vehicles?  Crystal Soderman, Colorado Titles and Registrations, is available to answer these questions for dealers.  You may contact her at: crystal.soderman@state.co.us
or: 303.205.5875.

Thank you for your continued support of CAPSS!

Mary Marvin & Connie Hatch
CAPSS LLC

Mastery Exam Seminar
godly-enter-key.jpg New Salesperson?  CAPSS on-demand webinar guides the student through the confusing rules and regulations they must know to pass the exam.  The seminar offers two practice exams which test the student's knowledge and refines their test taking skills in preparation for the State's Mastery Exam.

This Seminar can be accessed from any computer or tablet, anywhere, at any time, day or night.  We provide the student with the knowledge and study tools to pass this examination!

To attend this seminar:
  • Go to: www.capsscolorado.com (that's CAPSS - with two SS!)
  • Select Mastery Exam
  • Select New Student Registration
  • Register and pay with a credit card
  • Start the seminar!

The student has access to the seminar for two days from their registration.  After learning the material, the student may take the state's exam on-line at:

 

The exam must be administered by a licensed dealer or an approved third party provider (CAPSS). 


Call us for questions or examination appointments.

  
Price: $75.00
                      
 
DOR System Upgrade - November 2014
DOR Bulletin BL-14-08  
  
A computer network system upgrade will be implemented by the Governor's Office of Information Technology (OIT) in support of the Division of Motor Vehicles beginning on the evening of Friday, November 7, and lasting through Tuesday, November 11, 2014.
 
The upgrade will have the following impacts:
  • On November 10, state and county motor vehicle title and registration offices won't be able to print titles over the counter or pull motor vehicle records from the state database
  • Customers who do title transactions during the server upgrade will have their titles mailed to them.

It is important to note that during this server upgrade, customers will still be able to renew their vehicles online at:: DMV On-Line Registration 
 

 

The server upgrade will enhance OIT's ability to maintain and support the Colorado State Titling and Registration system, which means better performance for the citizens of Colorado.  The Division of Motor Vehicles apologizes for any inconvenience due to this important maintenance work.

 

Please contact Title and Registrations with any questions:  303-205-5608.

 

Compliant with State Regulations?
Audits
car-sales-lot2.jpg Is your dealership compliant with state regulations pertaining to location requirements, required sales documents, odometer disclosure and title documents?

CAPSS provides many support services for its members.  One service that CAPSS offers is the promotion of compliance with all State Laws and Regulations governing Colorado dealers through an independent audit.  Connie Hatch and Mary Marvin of CAPSS, both retired Investigators for the Auto Industry Division, provide the opportunity for dealers to ensure their dealerships are in compliance with location requirements, required sales documents, title documents, odometer disclosures, salvage disclosures, damage disclosures, compliance in advertising and more. 

This service will prepare your dealership for an audit by the State -- without consequence!  For example, do you know the proper disclosures required in a wholesale transaction; or how long you must retain odometer disclosures?

The audit is a training tool for all dealership personnel and may help you prevent violations of the Motor Vehicle Industry License Laws and other laws governing motor vehicle sales.  If you are interested in this service, call
  • Western Slope - Connie Hatch - 970.209.7499
  • Front Range - Mary Marvin - 303.478.238
  

 

 

 

 

 

 

Rule-Making Hearing - Advertising
The Rule-Making Hearing is set for November 18, 2014.  The information below explains the hearing process, and recommended changes are listed.  All interested parties may submit written comments on these changes.

RULEMAKING HEARING INFORMATION

 

 

 

October 17, 2014

 

 

Dear Interested Persons:

 

The Motor Vehicle Dealer Board will hold a Rulemaking Hearing on Thursday, November 18, 2014 at 1:00 P.M. in the Boards and Commissions Meeting Room, reached through Entrance B on the West side of the Department of Revenue building at 1881 Pierce Street, Lakewood, CO 80214. You may review the proposed regulatory changes in the Addenda, below. The Division will also post the proposed regulatory changes on its website: www.colorado.gov/enforcement/aid.

In the Rulemaking Hearing, the Board will consider proposed regulatory changes to both 1 CCR 205-1 (Dealing in Motor Vehicles) [Addendum A] and 1 CCR 205-2 (Dealing in Powersports Vehicles) [Addendum B], regarding the following topic:

 

Changes to Advertising Rules. The basis and purpose for adoption of the proposed changes to the advertising rules is consumer protection, better compliance, and improved enforcement through: 1) simplifying and clarifying prohibited uses of the term, "used"; 2) adding "prior rental vehicle" to the list of other known vehicle history statuses that an advertiser must disclose in an advertisement; 3) prohibiting the combination of rebates, incentives, and other offers, and prohibiting the impression that rebates, incentives, and other offers are attainable, if they are not; 4) adding a requirement that if an advertisement relates to a lease agreement, the advertisement must clearly and conspicuously disclose that the terms of the advertisement relate to a lease, not a purchase; 5) prohibiting misleading statements that may falsely assure a prospective credit purchaser of credit financing; and, 6) defining the term, "bait advertising," and prohibiting bait advertising; and, 7) defining the term, "computer display"

.

 

If you wish to submit written comments on any of the proposed rule changes, please either mail or email your comments:

 

If by US Mail, to:       Attn: Rules Manager

Colorado Motor Vehicle Dealer Board

                                    c/o Auto Industry Division --- Rm 112

                                    P.O. Box 173350

                                    Denver, CO. 80217-3350                  

 

If by Email, to:            dor_mvdb@state.co.us  

 

Special Note on submission of written comments: The Department and the Board encourage you to use Form DR 2477 if you should decide to submit written comments. The Department developed Form DR 2477 expressly to assist in the rule-making process. Form DR 2477 is available by means of a link on the following web-page: http://www.colorado.gov/cs/Satellite/Revenue-Main/XRM/1213867974594.

 

To be certain that your written comments arrive in time to be compiled for the hearing, please ensure that the Board receives the comments no later than November 11, 2014.

 

You are welcome to attend the November 18, 2014, 1:00 P.M. Rulemaking Hearing, and, if you choose, you may make verbal comments on the record in the course of the Hearing.

 

Yours truly,

 

 

Leland W. BeBee

Legal Assistant  

 

 

303.205.5696  | F 303.205.5649  

Mailing Address:  PO Box 173350|Denver, CO 80217-3350

Physical Address: 1881 Pierce St|Suite  #112|Lakewood, CO 80214

leland.bebee@state.co.us  |  www.colorado.gov/revenue/AID

 

 

 


ADDENDUM A

 

Proposed Regulations Regarding Motor Vehicles

       [Taken from the Colorado Register

         October 10, 2014 - Volume 37, No. 19

       Notices of Proposed Rulemaking,

Tracking Number 2014-00989]

 


 

Proposed New Regulation 12-6-102 (1.5)

Statement of Authority, Basis and Purpose

 

 

The Statutory Authority for the adoption of this new Regulation 12-6-102 (1.5) is Section 12-6-101, C.R.S., Section 12-6-102, C.R.S., Section 12-6-102 (1.5), Section 12-6-103, C.R.S., Section 12-6-104, C.R.S., Section 12-6-118, C.R.S., and, Section 12-6-118 (3)(k), C.R.S.

 

The Basis and Purpose for adoption of this new regulation in the Motor Vehicle Dealer Board Regulations is to define the term, "computer display."


 

PROPOSED NEW REGULATION:

 

regulation 12-6-102 (1.5)

 

The term, "Computer Display," means any electronic device capable of presenting a commercial message.

Proposed Revised Regulation 12-6-118(3)(k)

Statement of Authority, Basis and Purpose

 

 

The Statutory Authority for the adoption of this revised Regulation 12-6-118(3)(k) is Section 12-6-101, C.R.S., Section 12-6-102, C.R.S., Section 12-6-102 (1.5), Section 12-6-103, C.R.S., Section 12-6-104, C.R.S., Section 12-6-118, C.R.S., and, Section 12-6-118(3)(k), C.R.S.

 

The Basis and Purpose for adoption of this revised regulation in the Motor Vehicle Dealer Board Regulations is consumer protection, better compliance, and improved enforcement through: 1) simplifying and clarifying prohibited uses of the term, "used"; 2) adding "prior rental vehicle" to the list of other known vehicle history statuses that an advertiser must disclose in an advertisement; 3) prohibiting the combination of rebates, incentives, and other offers, and prohibiting the impression that rebates, incentives, and other offers are attainable, if they are not; 4) adding a requirement that if an advertisement relates to a lease agreement, the advertisement must clearly and conspicuously disclose that the terms of the advertisement relate to a lease, not a purchase; 5) prohibiting misleading statements that may falsely assure a prospective credit purchaser of credit financing; and, 6) defining the term, "bait advertising," and prohibiting bait advertising.

 


 

PROPOSED REVISED REGULATION:

 

regulation 12-6-118(3)(k)

 

Advertising shall be construed to be misleading or inaccurate in the following particulars:

 

Rule 6. Advertising used motor vehicles to create the impression that they are new or using the word "new" when advertising used vehicles, such as "new, used cars". Any vehicle of the current model or the previous model year which is a used vehicle shall be so identified in any advertisement for said vehicle. A used vehicle shall not be advertised in any manner that creates the impression that it is new.

 

Rule 7. Advertising motor vehicles which are known by the dealer to be salvage or rebuilt from salvage, taxi cabs, prior rental vehicles, flooded vehicles or police vehicles, which are not so identified in the advertisement.

 

Rule 14. Advertising any specific discount or rebate on new motor vehicles without the manufacturer's suggested retail price conspicuously stated in the ad. When advertising rebates, incentives, or other offers, a dealer shall not combine such offers or give the impression that such offers are attainable, when in fact they are not.

 

Rule 17. If any advertisement relates to a lease, the advertisement shall clearly and conspicuously disclose that the advertisement is for the lease of a vehicle.

 

Rule 18. Statements, such as "Everybody Financed," "No Credit Rejected," "We Finance Anyone," and other statements representing or implying that no prospective credit purchaser will be rejected because of his inability to qualify for credit, are prohibited, unless such statements are true.

 

Rule 19. Bait advertising, as defined in § 18-5-303, C.R.S., is not allowed.


 

 

 

ADDENDUM B

Proposed Regulations Regarding Powersports Vehicles

       [Taken from the Colorado Register

         October 10, 2014 - Volume 37, No. 19

       Notices of Proposed Rulemaking,

Tracking Number 2014-00990]

 

 

 

Proposed Revised Regulation 12-6-520(3)(i)

Statement of Authority, Basis and Purpose

 

The Statutory Authority for the adoption of this revised Regulation 12-6-520(3)(i) is Section12-6-102, C.R.S., Section 12-6-102 (1.5), C.R.S., Section 12-6-103, C.R.S., Section 12-6-104, C.R.S., Section 12-6-501, C.R.S., Section12-6-502, C.R.S., Section 12-6-503, C.R.S., Section 12-6-504, C.R.S., Section 12-6-520, C.R.S., and Section 12-6-520(3)(i), C.R.S.

 

The Basis and Purpose for adoption of this revised regulation in the Motor Vehicle Dealer Board Regulations is consumer protection, better compliance, and improved enforcement through: 1) simplifying and clarifying prohibited uses of the term, "used"; 2) prohibiting the combination of rebates, incentives, and other offers, and prohibiting the impression that rebates, incentives, and other offers are attainable, if they are not; 3) adding a requirement that if an advertisement relates to a lease agreement the advertisement must clearly and conspicuously disclose that the terms of the advertisement relate to a lease, not a purchase; 4) prohibiting misleading statements that may falsely assure a prospective credit purchaser of credit financing; 5) defining the term, "advertising," and the term, "computer display," and, 6) defining the term, "bait advertising," and prohibiting bait advertising.

 

 

 

 

PROPOSED REVISED REGULATION 12-6-520(3)(i)

 

Advertising shall be construed to be misleading or inaccurate in the following particulars:

 

Rule 6. Advertising used powersports vehicles to create the impression that they are new or using the word "new" when advertising used powersports vehicles, such as "new, used powersports vehicles" . Any powersports vehicle of the current model or the previous model year which is a used powersports vehicle shall be so identified in any advertisement for said powersports vehicle.   A used powersports vehicle shall not be advertised in any manner that creates the impression that it is new.

 

 

Rule 13. Advertising any specific discount or rebate on new powersports vehicles without the manufacturer's suggested retail price conspicuously stated in the ad. When advertising rebates, incentives, or other offers, a dealer shall not combine such offers or give the impression that such offers are attainable, when in fact they are not.

 

Rule 16. If any advertisement relates to a lease, the advertisement shall clearly and conspicuously disclose that the advertisement is for the lease of a powersports vehicle.

 

Rule 17. Statements, such as "Everybody Financed," "No Credit Rejected," "We Finance Anyone," and other statements representing or implying that no prospective credit purchaser will be rejected because of his inability to qualify for credit, are prohibited, unless such statements are true.

 

Rule 18. The term, "advertisement," shall have the same meaning as set forth in § 12-6-102 (1.5), C.R.S., and the term, "computer display," means any electronic device capable of presenting a commercial message.

 

Rule 19. Bait advertising, as defined in § 18-5-303, C.R.S., is not allowed.

 

 

 

 

Rule-Making Hearing - Disclosures

The following information was received from Bruce Zulauf, Executive Secretary, Motor Vehicle Dealer Board:

 

Cancelled Event - Rulemaking Hearings - October 23, 2014

 

Proposed changes to Colorado Motor Vehicle Dealer Board Regulations concerning the following topics:  1) Required Disclosures, and 2) Hearing Procedures

 

The Motor Vehicle Dealer Board rulemaking hearings set for October 23, 2014 have been cancelled. 

 

This was due to an overwhelming response from interested persons on all sides of the issues, many of whom raised significant concerns about the proposed changes to the required disclosure rules.  Additionally, there are concerns that the hearing procedure issues have not been fully evaluated by interested persons.

 

It has been determined that the best course of action will be to expand the collaborative efforts of rule-making through the formation of new working groups in the next few weeks to re-evaluate the regulations covered in these topics.  These groups will include consumers, consumer attorneys, consumer advocates, industry members, industry associations, industry attorneys, and Auto Industry Division staff members.

 

Should you have any questions, please email or call me.

 

Respectfully,


Bruce Zulauf, Executive Secretary

Motor Vehicle Dealer Board

1881 Pierce Street, Suite 112

Lakewood, CO  80214

303.205.5743

bruce.zulauf@state.co.us

www.colorado.gov/revenue/AID

 

     

Complaint Process
Steps to the complaint process

Before filing a complaint, the complainant is advised by the Auto Industry Division to contact the dealership and provide the information concerning the problem. If the general manager or owner does not satisfactorily resolve the problem, a complaint may be filed with the Auto Industry Division.

 

Examples of a Complaint:

An inquiry into a complaint is limited to alleged violations of the motor vehicle law.

Examples of law violations could be:

  • Failing to deliver title within 30 days of the sale.

  • Failing to meet all terms and conditions of the written contract.

  • Tampering with an odometer or giving a false odometer statement.

  • Willfully misrepresenting or failing to disclose any information required by law.

  • Intentionally publishing or circulating any advertising that is misleading or inaccurate.

  • Selling vehicles that do not meet the safety and emission equipment requirements.

  • Failing to give notice of approval or rejection on a finance deal to the customer as required.

  • Selling a salvage vehicle without proper disclosure.

  • Selling a vehicle that is known to be stolen.

  • Failing to maintain a place of business and failing to comply with the minimum operating hours.

  • Selling a vehicle to a resident of the AIR Program area without an emissions certificate/voucher.

Other Types of Complaints: There are certain circumstances that are not violations of the motor vehicle dealer law and some examples are:

  • The consumer does not have 72 hours to change his or her mind on a car deal. When the contract is signed, the vehicle is bought and sold as of the contract date.

  • The dealer does not have to repair the vehicle after the sale when the vehicle is sold without a warranty and "AS IS," unless it is a safety item.

Motor Vehicle Warranties: If any repair work was not part of a vehicle sales contract, it is outside the jurisdiction of the Auto Industry Division. The local District Attorney does have jurisdiction over illegal actions by an automotive repair facility.

 

Lemon Law: The Lemon Law applies only to new vehicles under one year old. It does not apply to used vehicles purchased by consumers who encounter repair problems.

 

Who handles complaints: The Auto Industry Division has jurisdiction to inquire into complaints in cases where a consumer has purchased a car, truck, trailer, or motorcycle from a licensed Colorado dealer and a violation of the law has allegedly occurred. Also, the Division will investigate unlicensed sales activity.

 

Complaint Resolution: When a complaint is received, it is assigned to a Compliance Specialist or Investigator. During the course of the resolution, the Auto Industry Division may contact the complainant to discuss the issues raised and may also encourage the dealer to contact the complainant directly to resolve the complaint. After receiving information from both parties, the Division determines if the facts support a violation of the law. The fact-gathering process takes about 30 days, depending on the complexity of the issue.

 

Complaint Findings: If it is determined that a violation occurred, the dealer and complainant are notified. The Auto Industry Division will attempt to mediate a fair resolution between the dealer and the complainant. The complainant will be advised of the dealer's agreement and time table to resolve the complaint. The dealer may make such an offer in an effort to resolve the complaint. If the complaint is not resolved, the Division may refer the matter to the Dealer Board for action through an administrative hearing. Claims against a dealer's bond must normally be supported by a Dealer Board finding of a violation or by a court judgment. It typically takes approximately 30 days to complete the complaint resolution process.

 

Sales and Use Tax for the Colorado Ute Indians
DOR BL 14-07 
 
House Bill 14-1080, effective August 6, 2014, exempts all state and local sales and use tax for all sales of tangible personal property (to include vehicles) or services to:
  • The Southern Ute Indian Tribe
  • The Ute Mountain Ute Tribe
  • An enrolled member of either tribe
State and local sales and use tax exemptions shall be granted for vehicles to the above individuals if the vendor is located:
  • On a reservation, or
  • Outside of a reservation but the property or service is delivered by the vendor and received by the tribe or the tribal member on a reservation
If the Southern Ute Indian Tribe, Ute Mountain Ute Tribe, or an enrolled member of either tribe has a partial or undivided interest in any type of legal entity, the state and local sales and use tax shall be in proportion to the interest.  To be eligible for the exemption, the tribe or tribal member must file a declaration that identifies the entity, each tribe and tribal member that has an interest in the entity, and the amount of each interest.  This must be completed on the DR 2444 Statement of Fact, that must be provided with the title paperwork to the County Clerk and Recorder.

The DR 2444 Statement of Fact may be obtained at www.colorado.gov/revenue.

Please contact the Title and Registration Section with any questions at 303-205-5608.

Upcoming Training Seminars

Mastery Exam Seminar:
We guide you through the confusing rules and regulations that you must know to pass the state's exam.  We also offer practice exams in both the in-person and on-demand seminars.  These practice exams test your knowledge and refine your test taking skills in preparation for the state's Mastery Exam. 
 
We offer
  • In-person seminars.  This seminar is an 8-hour class.  The Mastery Exam is administered after the class at no extra charge.  Register at www.capsscolorado.com
  • On-demand webinars.  This Mastery Exam on-line, on-demand seminar can be accessed from your laptop, PC, or tablet at your convenience.  It is available is available on-line 24 hours a day. Register at  www.capsscolorado.com  

NOTE:  If you are a dealer or wholesaler applicant, you may need the Pre-Licensing Certification course which is an 8-hour course.  Click here for more info:  Pre-Licensing Seminar

 

 
Getting the Car Deal Rolling:  This seminar concentrates on how to complete the basic car deal paperwork involved in a sales transaction.  It includes an introduction to the required sales documents for motor vehicles and power sport sales, and to title transfer documents.  This seminar is uniquely formatted for the novice dealer/and or title clerk.   

 

 
Title Document Training:  This seminar includes basic title documents for incoming and outgoing title transfer, various title forms, applications for title, how and why to do a VIN inspection, title assignments, odometer disclosures, secure and verifiable identification and more.

 

 

The Well-Informed Dealer - Do You Think You Know It All?  Are you complying with the Federal Truth-in-Mileage Act?  Do you know what damage disclosure is required to be furnished to your customer?  If you did not know the vehicle you sold was previously salvaged, do you have to buy the vehicle back?   What charges can be added to an advertised price?  This seminar covers numerous items required for compliance of industry's rules and regulations, including OFAC,  Red Flags, and FTC Privacy Notices.  Dealers taking this class will be prepared for a compliance inspection by the Auto Industry Division.  

 

 

To register for any of these seminars, go to www.capsscolorado.com.   To schedule a class at your dealership, call Mary Marvin (Front Range) 303-478-2538; or Connie Hatch (Western Slope) 970-209-7499.
QUESTIONS ?
Do you have questions regarding odometer laws, salvage vehicles, repossessions, or more?  Benefits of your membership include phone consultations - so don't hesitate to pick up the phone and ask those questions.  Not a member?  Call now to join, only $125 a year!

Our newsletters will advise you of form updates by the state, legislative changes, and other items of interest, including compliance tips for your review.

We also offer continuing education to dealers and their employees.  We strive to give you the best education at reasonable prices.  Classes are offered on the Front Range (Lakewood) and the Western Slope (Montrose) as well as occasional classes in other parts of the state.

For more about our seminars, check out the Upcoming Training Seminars section of this newsletter, or check our web site on-line at www.capsscolorado.com.

And give us a call for all your form and supply needs!

If you have ideas on how we can better support you, please contact us! 


 Odometer
 
 
In This Issue
Mastery Exam Seminar
DOR System Upgrade
Compliance Audits
Advertising
Disclosures
Complaint Process
Ute Indians Sales Tax
Upcoming Training
  

 
Quick Links
CAPSS HOME PAGE

CAPSS MEMBERSHIPS & TRAINING
www.capsscolorado.com

CAPSS MASTERY EXAM SEMINAR 

Auto Industry Division-Mastery Exam

Colorado Auto Industry Division

  

 
ABOUT US

CAPSS is a company owned and operated by experienced former investigators of the Colorado Department of Revenue, Auto Industry Division.  Connie Hatch retired as a Field Investigator, after 27 years of state service.   Mary Marvin retired as a Supervisor Investigator, after 32 years of state service.

Contact us if we can serve you!


Front Range:  
Mary Marvin 
303.478.2538                                

Western Slope:  
Connie Hatch 
970.209.7499 
 
 
 Colorado Automobile/Powersport Support Services, LLC
CAPSS
 
 
 
Contact us if we can serve you!
 
Front Range:   Mary Marvin  (303) 478-2538    Western Slope:   Connie Hatch  (970) 209-7499 
CAPSS LLC