The Travel Marketing Store
The Travel Marketing Digest
 14th May 2013 - Volume II, issue 8
 

IN THIS ISSUE.....

  

Dear Industry Colleagues and Friends,

 

In this edition of the Travel Marketing Digest we cover: 

  • PATA announce their new agenda to "Embrace the Complete Visitor Economy"
  • A vintage video of the late Lady Thatcher addressing PATA in 1993
  • Sabre launch a new personalisation service for users of its distribution network
  • Trip Advisor support hotels in obtaining more reviews
  • Defining an integrated strategy for developing Travel & Tourism  

Best regards,

Duncan Alexander
Director
The Travel Marketing Store
 
 
     

PATA PATA Conference: Embracing The Complete Visitor Economy

by Duncan Alexander 

 

I had the great pleasure of accepting the kind invitation of Martin Craigs, the CEO of PATA, to attend their annual summit in Bangkok on 25-26th April.  A few weeks earlier at the World Travel and Tourism Council Summit Martin and I discussed the potential for building bridges between the Travel and Tourism sectors in Middle East and Africa and PATA.  I agreed with him that the opportunity was big and the timing right.  The UAE have led the way in demonstrating what can be done when Government, Trade and the Travel and tourism sectors integrate and focus.  The Middle East, Africa and Asia have the economies that are powering the growth in our sector.

 

Competition in our secPATA Complete Visitor Economytor has never been more intense.  There has been a recent awakening that travel is big business.  It drives economies.  By 2023 The World Tourism and Travel Council estimate that the industry will represent 10% of global GDP, US$10.5 trillion dollars and 1 in 10 jobs. 
  

Some governments and public sector companies have now grasped the strategic significance of this sector and have set about defining and executing integrated strategic programmes to develop their Travel and Tourism capability and attractiveness..... many have not. 

 

At the PATA Annual Summit the concept of "The Complete Visitor Economy" was endorsed by speakers from the private and public sectors including the Secretary General of the UNWTO. 

 

The concept is simple and that is to generate and execute integrated strategic plans to responsibly develop Travel and Tourism.  Those that do so are more likely to succeed.

 

PATA are setting out their agenda to create recognition for all aspects of the highly interdependent Travel, Tourism and Trade sectors.  Martin Craigs, PATA CEO, states in their recent newsletter "Our agenda is to make sure that Travel and Tourism - aka "The Complete Visitor Economy" - gets its fair share of investment and is included at the highest levels of government.  For the most part, government ministers in Asia have seen the light.  They are generally pro-tourism.  Many governments in developed Western Economies have a lazy, exploitative approach to tourism.  They see it as an easy tax option.  They see the travel industry as divided and unwilling or unable to fight its corner.  They are wrong"

 

This was carried through as the key theme for their Annual Summit.  A summary video of the conference highlights can be viewed here.

2013 PATA Annual Summit
2013 PATA Annual Summit

 Read more about PATA and the creation of a PATA Middle & Africa Chapter

Lady Thatcher Lady Thatcher at PATA in 1993
The late Lady Thatcher gave one of her more memorable speeches at the PATA Summit in Honolulu in 1993.  It might be twenty years ago but many of the messages are still relevant today.  Whether you were a supporter or not of her style and policies this is really worth watching as piece of history as well as an example of a politician that respected the Travel Sector for what it is, positive economic contribution.
  

 

Sabre Travel Network Sabre's offer gets personal

Sabre provides greater personalisation

 

Hotels selling through Sabre are now merchandising in new ways by creating personalised offers based on individual traveller and shopping information. Sabre's "Custom Offers" gives hoteliers the ability to create an endless number of unique, personalised offers such as special rates, room upgrades, premium hotel services, free meals, Wi-Fi, spa services and more.

 

These new merchandising capabilities have been integrated into Sabre's travel marketing and shopping services, which are available today through the Sabre global distribution system (GDS). Custom Offers also provides airlines the ability to make custom ancillary offers available (for items like seats and bags) based on frequent flier number and frequent flier tier level.

 

Read more...

Trip AdvisorTrip Advisor extends hotel review capability


TripAdvisor, one of the world's largest websites, have announced a new tool to directly engage with the hotel sector.  

 
Trip Advisor have officially launched Review Express.  This new feature enables registered hotels to bulk upload up to 1,000 guest email addresses at a time, add a message with the hotel logo, and then TripAdvisor will email guests in the hotel's name asking to write a TripAdvisor review about the hotel.


Read more...

 

Here is Trip Adivisor's video of Review Express.

 

NEW! How to Collect Guest Feedback with TripAdvisor's Review Express
NEW! How to Collect Guest Feedback with TripAdvisor's Review Express

 

Read more...

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Without Frontiers Madibat Jumeirah  

The Global Travel Marketing Forum

Dubai Madinat Jumeirah

25th September 2013

 

"the marketplace for

travel marketing services" 

 

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Creating integrated strategies for Travel & Tourism development
                

"Corporate strategy" is often an over-used word resulting in a static statement in a board report or a rarely viewed poster on a wall.

 

Mission statements, goals, company values all too often end up the same way.

 

We act as a catalyst to ensure this does not happen.

 

We facilitate the creation of a "Living Travel Marketing Strategy"

 

We help define the "Strategic Foundations" upon which a strategic plan will be based.

 

Whether it is within Governments, Tourist Boards, or Airports or within the Private Sector our inclusive approach and methodology results in a clear integrated plan of action that is tracked and measured.

 

An integrated strategy does not remain static. It adjusts to an uncertain and changing environment but keeps the goal in sight.  

 

"Creating strategies to embrace the complete visitor economy" is an inclusive and effective process that moves from the strategic to the most important actions.

 Integrated strategies for travel & tourism

We help define "Strategic Foundations" upon which a travel marketing plan will be based.

For each of these we define up to three programmes (and no more) that will ensure their delivery and three milestones to track within the programme.

We facilitate the creation of the programmes and assist with mapping interdependencies with stakeholders and forging the right relationships to create a win-win scenario.

Contact us for a discussion on how we can facilitate the creation of your game changing, integrated, travel marketing strategy.

info@thetravelmarketingstore.com  +971509508041

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The Travel Marketing Store
Nicky Baxter 
Editor
The Travel Marketing Digest 
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