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The Travel Marketing Digest
10th December 2012 - Volume 1, issue 9
 

IN THIS ISSUE.....

  

Dear Industry Colleagues and Friends,

 

Once again we highlight some of the most significant travel marketing stories and sources of new insights over the last few weeks. In this edition we cover the following:

  • The start of a new low cost airline in Africa guided by Stelios Haji-Ioannou, founder of easyjet and the need for more hotels on the continent
  • Mobile technologies in travel are the key talking point at the latest PhoCusWright conference
  • An excellent article on Social Media tools from The Social Media Examiner
  • An article assessing the impact of the Priceline-Kayak acquisition
As we see breaking or interesting news we will feature them on our Facebook and Twitter accounts so please do link in with us there....

 

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A REMINDER 

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Best regards,

Duncan Alexander
Director
The Travel Marketing Store
 
 

fastjet set to transform African commercial aviation?fastjet Africa

TTMS

 

Sir Stelios Haji-Ioannou is once again demonstrating his entrepreneurial tendencies. Commercial operations have now started for fastjet, a new low-cost African airline which has been assisted with its start-up in part by a consultancy contract with Stelios. fastjet's first flight was on 29th November with its aircraft flying passengers from Dar es Salaam to Mwanza, and Dar es Salaam to Kilimanjaro in Tanzania. Eight sectors were flown, carrying more than 900 paying passengers and achieving an average booked load factor of 78%. Prices start at 32,000 Tanzanian shillings (£13) - plus the inevitable baggage charges and taxes.

 

fastjet's ambition is to become the pan-Africa low-cost airline. The business has merged with Fly540, an airline that will gradually disappear as Fastjet grows, but which provides it with assets in Angola and Ghana as well as East Africa. Broader expansion will mean working with other airlines, to circumvent red tape, although consumers will fly in aircraft branded with fastjet's African Grey Parrot logo and book through the same website.  fastjet is reported to be in discussions to take over the recently liquidated South African airline 1time.

 

Commenting on the success of their first day of operations, fastjet Chief Executive Ed Winter said: "fastjet is delighted to see how the people of Tanzania are embracing the Low Cost Carrier model. Yesterday was a huge success and a great way to start operations. We are pleased to see reservations and bookings continuing to grow. The demand for this type of air travel has far exceeded the Company's expectations. Yesterday's passengers ranged from business people through to many first time flyers who were using fastjet as an economic alternative to conventional bus transport. Clearly, as predicted, our low cost model is stimulating a whole new market of people to fly."

 

Africa is a growth aviation market with regional and intercontinental traffic both growing rapidly as a result of the continent's continued economic expansion.  With over one billion people, Africa is hampered by poor infrastructure, a lack of roads and railways and long distances between urban populations.

 

The following information is taken from the fastjet website:

 

The African aviation market is significantly underserved with air travel spending as a percentage of GDP a fraction of that of other emerging markets. With rapid economic growth and, as a result, the growing wealth of African citizens, more and more people will be able to benefit from aviation and fly for the first time. Airbus forecasts total passenger traffic in Africa will grow at an average yearly rate of 5.7% between 2010 and 2030, well above the 4.8 per cent world average growth rate and expects to deliver more than 1,100 new passenger aircraft, 4% of world deliveries, in the next 20 years to satisfy growing demand. Seven of the top 10 fastest growing global economies are now in Africa with consumer spending for the continent forecast to reach US$1.6 trillion by 2020.

 

A recent McKinsey report (June 2010) forecast that 128 million households in Africa are expected to have discretionary income to spend by 2020, while 50% of Africans are expected to live in cities by the same date with urban jobs bringing rising incomes. The McKinsey report concluded that today the rate of return on foreign investment in Africa is higher than in any other developing region and that early entry into African economies provides opportunities to create markets, establish brands, shape industry structure, influence consumer preferences and establish long-term relationships. The low-cost airline model seeks to attract large numbers of additional passengers by offering significantly lower fares. The fares need to be low enough to persuade people who did not previously travel by air to do so, and others to travel more often. The global experience of launching a low-cost carrier is that it creates a completely new market rather than a redistribution of market share in the existing market.

 

Fastjet's chief executive, Ed Winter, a former director of easyJet under Haji-Ioannou, said: "It takes a long time in Africa to work beyond the bureaucracy and the politics, but the vision is a network across Africa."

 

Africa is ripe for aviation investment, with huge distances between cities and poor road and rail infrastructure. However, a poor safety record has blighted African airlines, with many carriers barred from European airspace by safety regulators. fastjet seeks to change that through proper investment.

 

If successful the model will be a great boost for economic development but it will also require other related travel sectors to step up. In a recent report the Economist points to the dearth of hotels in Africa. Many hotels charge way above rates found in Europe due to high demand and lack of capacity. This is however set to change. According to the Economist article Marriott will have 50 hotels in Africa by 2020, a six-fold increase. Accor, a French hotel group, will add nearly 5,000 rooms in 30 hotels by 2016. Most international hotel brands are scouting African capitals.

 

They are busy because Africa is growing fast and does not yet have nearly enough hotels. Occupancy rates are sky-high, and so are margins. In many countries however security risks remain which might be an inhibitor of growth. Abuja in Nigeria for example is suffering from a series of terrorist attacks. Hopefully economic growth will be the answer and aviation and hotel expansion can be a key driver of that growth.

 

Perhaps the next announcement we will see from the easy Group is the African easyHotel?

 

fastjet Plc is quoted on the London Stock Exchange's AIM market. For more information see www.fastjet.com 

 
Mobile travel technologies - the buzz at PhoCusWrightMobile travel marketing

TTMS - Katy Rice

 

Katy Rice wrote a great tweet on her impressions at the latest PhoCusWright conference:

 

"Everywhere one looked at this year's event, travel was being researched, arranged, booked, modified or paid for with a few taps on the touch screen of a smartphone or tablet".

 

She finishes her article with a quote from PhoCusWright founder Philip Wolf:

"Anybody who doubts the reality and future of mobile is the equivalent to those who doubted the Web 15-ish years ago," Wolf said. "And, in fact, they should be fired."
 

There are some excellent nuggets of information in her article and we have highlighted some of them here.

 

Mobile technologies come in two forms: apps, which are device-based applications that use the Internet but are not websites; and mobile sites, which are websites that run in a browser but have been enhanced to present content in bite-size portions on smartphones and tablets.
Not surprisingly, online travel agencies (OTAs) have been among the earliest and biggest benefactors of mobile technologies.

Dara Khosrowshahi, president and CEO of Expedia, said that 10% of the OTA's bookings across all platforms are now mobile, and up to 20% of Hotwire's bookings are now transacted on smartphones or tablets.

Barney Harford, CEO of Orbitz, an early leader in developing mobile booking tools, said that 21% of his company's hotel bookings and about 10% of its air bookings are now made on mobile devices.

Erik Blachford, former president and CEO of Expedia and now a venture partner with Technology Crossover Adventures, said companies like Hotel Tonight and other developers of travel apps for smartphones and tablets were altering the way consumers think about booking travel.

"This is the first time we're seeing consistent double-digit percentages of mobile bookings," Blachford said. "It had been a trickle."

Hotel Tonight is among a new breed of start-ups that is skipping the Web and launching its products with mobile apps from the outset. The nearly two year old business provides same-day bookings of unsold hotel rooms. It was built entirely for mobile devices, a design that seems perfectly aligned with travellers' behavior, since a full 70% of mobile hotel bookings are last-minute, according to PhoCusWright's founder and chairman, Philip Wolf. 
 
  
Steve Hafner, CEO of Kayak, which is being purchased by Priceline, said the metasearch company's mobile application had been downloaded 20 million times. He said that mobile users now account for 20% of all Kayak's search volume.

Given the current pace of the mobile evolution, Hafner predicted that ultimately, mobile will be the primary way people who are now under the age of 28 will interact on the Web. 

Social Media Examiner's Top 20...

TTMS - Social Media Examiner

 

We have been tapping into the great content at The Social Media Examiner for some time as a source of education and insights into this fast moving marketing phenomenon. Just when we thought we were getting our heads around social media we came across their excellent Top 20 tips. This is comprised of contributions from some of the best social media minds who are largely US based. It is an excellent checklist resource and one that has us feeling rather behind the curve. We are certain that many of you may feel the same when you read it! The article can be found by following this link.

Assessing the impact of the Priceline - Kayak dealKayak & Priceline.com

Tnooz - TTMS

 

In our last newsletter we featured Kayak's acquisition by Priceline.  In a guest article in Tnooz, Pedro Colaco, President & CEO of GuestCentric, assesses the impact from the point of view of hoteliers and other travel marketers.  Google, as the start point for hotel search has decreased significantly, but is still a significant player.  Priceline by acquiring Kayak and also owning Booking.com is on the path to be an equally dominant player in travel and hotel search.  It currently pays Google over $1bn in fees across its companies but is this set to change if they increase their own position of strength?  A diversified channel strategy is an obvious one as it is not clear how this rapidly changing landscape will pan out.  We highly recommend that you read this article and an article by Max Rainer which highlights how Google is pushing organic search onto the second page with its own content.  To read the articles follow this link. 

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