Technology and web-based applications are increasingly being used to provide mobility options. Several policy issues have risen that will affect the TDM industry. ACT is in the process of writing a white paper with best practices on two subjects, and asks members for their opinions:
Online Security/Privacy: There have been reports that executives of a transportation network company accessed users' online profiles, etc., in questionable ways. Additionally, more and more organizations are experiencing data breaches. U.S. Senator Al Franken (D-MN) wrote a letter to several companies asking about privacy and online security. It is possible, and even likely, that different levels of government will take action to require a certain level of privacy and security. ACT wants to know:
1. If you maintain a database, who has access to the so-called "God View" (as Uber calls its real-time aerial view of its cars in motion) and what restrictions are placed on them?
a.) Are there civil, criminal, or other penalties in your state or locality that apply to your organization and those who have access to an online database? If so, what are they, and are your employees fully aware of them?
2. If there is an exchange of funds through your system, what protections are in place to protect against a data breach?
3. What practices and/or public policies should ACT endorse?
Rider/Driver Safety: The media has reported several physical confrontations between TNC drivers and their riders. Safety and perceived safety directly correlate to the growth in transportation network company use. ACT asks:
1. Does your organization require background checks for any of the following and if so, what type of background checks?
a.) Vanpool drivers
b.) Carpool (real-time or other) drivers
c.) Vanpool riders
d.) Carpool (real-time or other) riders
2. What (if any) steps are taken to prevent altercations?
3. If an issue arises, what steps are taken to avoid or stop an altercation?
4. If an altercation takes place, what role does your organization play?
5. If you do not take any steps, is there a reason?
6. What should ACT endorse as a best practice?
Contact Jason Pavluchuk (pavluchuk@actweb.org) with questions or to submit responses to the questions above.
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