Covering Ground
 
A Publication of
Tidwell Nurseries Inc.

  

 www.groundcovertogo.com

 

1.800.672.4964  

September 26, 2016

 

 
 

We Keep It Simple..... 



 

[email protected]

 

1.800.672.4964

 
 

Thought For The Day

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
Sam Walton
1918 - 1992
 
  Customer Disservice
Going Viral
In our last newsletter, I shared a great experience that I had with a Delta customer service rep, with the natural implications of all the positive things that go with this experience.
This week, I am sharing the exact opposite experience that a musician named Dave Carroll had with United Airlines back in 2008. Dave was on board a United plane in Chicago waiting to change flights, when he heard a fellow passenger exclaim. "My God, they're throwing guitars out there!" It just happened to be Dave's $3,500 Taylor guitar, and as you might guess, it did not survive the experience.
After battling for 9 months with United to be compensated for his loss, and exhausting all possibilities of a settlement, he decided to compose a song about the experience and post it to YouTube.
With nearly 16 Million YouTube views now, along with multiple appearances on every morning, evening, and late night news and talk show and a book deal, United extremely regrets that they didn't make a better effort to settle. In the new paradigm of the internet, it only takes ONE dissatisfied customer to become your worst nightmare and do more damage to your business than the positive
influence of 1,000 happy ones.
 
 
United Breaks Guitars

 

The legendary song
By Dave Carroll

 
New Quarts!

Panicum Shenandoah Quart

Pennisetum Alopecuroides Quart

Miscanthus Variegatus Quart

Miscanthus Silberfeder

Miscanthus Gracillimus Quart

Miscanthus Gold Fountains Quart

Carex Blue Zinger Quart

Calamagrostis  Karl Foerster Quart
 
Ajuga 'Burgundy Glow' 4"

Ajuga Black Scallop

Ajuga 'Black Scallop' 4"

Isotoma Fluviatilis 'Blue Star Creeper' 4"

Creeping Jenny Goldilocks 4-8-11

Lysimachia nummularia

'Goldilocks' 4" 

 

We Have Thousands Of Delivery Trucks,

We have 4 and FedEx has the rest! 

One Tray Minimum!

Shipping Nationwide Daily

 

Availability

 

1.800.672.4964 

[email protected] 

 

 
Starter Plugs
Grower Cells 72, 50, 38 & More
Chasmanthium latifolium 38 
Sedum Candy™ Chocolate Drop (72)
Sedum Sunsparkler� 'Lime Zinger' (72)
Deschampsia c 'Pixie Fountains' 50 Cell
Geranium 'Rozanne' 50 Cell
Heuchera 'Spellbound' 72 Cell 
 
1 Tray Minimum!
Shipping Nationwide Daily 
 
  
1.800.672.4964  
  
  
 
Perennial Pipeline
  Quarts, Gallons, & Larger
Astilbe 'Montgomery' #1
Salvia 'Lyrical Blues' #1

Ursula's Red Fern #1
Santolina virens #1
Salvia 'Purple Knockout' #1
Heuchera 'Fire Chief' #1 


1 Tray Minimum
Shipping Nationwide Daily
 
 
1.800.672.4964  

 
Pup Of The Week
At The Shelter
 
If you would like to save a pup
or learn more about The Bill Foundation:
 
 
 
 
Got You Covered
Bo Tidwell
For more information on this United Airlines'
Customer Service disaster go to


Bo Tidwell
 
  
 

 

                   Our Mission 

 

                  

       To Make The Earth Greener,

                 Your Job Easier, &

    Your Business More Profitable


Join Our Mailing List