Service experience today and it reminded
me of how refreshing it is to be treated
not as a number, but as a real person
whose business is valued. Unfortunately,
that doesn't happen every day any more.
To make a long story short, I was having
a major melt down while trying to book
a flight on Delta.com, so after having to go
to Plan B and call Delta, I was even more
irritated after finally going through
various stages of automated options
and extended hold periods until I finally
got a Delta rep on the phone.
After explaining
my dilemma, which had been exacerbated
beyond the limits of my medication, I nearly
fell out of my chair when the Delta rep
actually took matters into his own hands,
bypassed standard protocol, bent some rules, processed my request, tacked on some
extra Sky Mile points to my account,
and saved me a couple hundred bucks
in the process!
Wow! Amazing how
ONE Proactive, Positive Employee can instantly elevate your customer's perception of your business!