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Master Console
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Within Sage 100, the Master Console will give you lots of good information. It will tell you what users are currently logged into Sage 100, as well as what they are doing!
Two common support requests that we see are a) "the xxx file is in use" message or b) "unable to open the xxx file". In both cases, this means that a task is currently running that has a key file in an exclusive locked-state -- no user can read from or write to this file while it's exclusively locked. For example, if you wanted to make a change to the Inventory Options, no users should be accessing any task related to inventory, sales order, or purchase order. By viewing the Master Console, you can determine who or what is preventing you from doing what you want to. Don't forget to check your own user ID -- you might have the task open on your own machine! Once you find the user that is preventing you from doing what you need to do, you can have them close the task and then you can do what you need!
To access the Master Console, go to Library Master | Main | Master Console, or select the fourth icon the main toolbar.
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Is Google your Friend?
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What did we do before Google? Google gives us instant access to lots of information. If you're using Google or other search engines to search for solutions to your Sage 100 warning/error messages, please use the information with caution. If the solution is suggesting that you reinitialize a file or resort some files, be careful! We encourage all clients to be self-sufficient in working through their own system issues, but be cautious.
Your support agreement with Sage includes a minimum of 5 cases -- take advantage of this -- or your annual support agreement with Munjal White includes between 3 and 50 cases; we want you to be as self sufficient as you can and encourage you to take advantage of all resources.
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