Return PolicyWe want you to be happy with the products you have ordered, so if you are unsatisfied in any way, please contact us right away by phone or email. Many products can be returned or exchanged.
Most Special Order items can not be returned. There are some exceptions, but re-stocking fees may apply. If you are unsure, please contact us.
For hygienic reasons, Chanter Reeds and Drone Reeds are not eligible for return. We want to ensure that our customers are getting new, clean, unused products. We do not want to give customers second hand products, especially those that come into contact with the mouth.
If we were to take back a set of drone reeds, they would have to be completely stripped down, disinfected, and reassembled. It is just as easy to make a new set of reeds. Also, the packaging often needs to be replaced as well.
We do want you to be happy with your order, but we also have to look out for our other customers.
If you have any questions or concerns, please don't hesitate to contact us.
