October 2012
In this issue:

Please welcome the newest addition to our NOC team, Crystal Barngrover! Crystal is based in our Kansas office. She graduated from Wichita Technical Institute in 2008, where she also previously worked as the Senior IT Support Technician for four years. We're very excited to have her on our team!

Mac and iOS solutions for businesses of any size and educational institutions.

See how the Apple platform can benefit your business with mobility, server, client, and network solutions. Once taboo in the business world, tools like the iPad and Mac Server can streamline your Line of Business operations.

Apple has always had a niche market in education and that is no different today. See why more and more schools choose Apple products for one-to-one deployments, curriculum integration, and helping students create in the classroom.

Join us on Tuesday, November 13, at 10 AM to learn about the Apple Platform and how it can be integrated into your organization.

Many small to mid-sized organizations are turning to Managed Service Providers (MSPs) to help alleviate some of the strain on their internal IT resources, or take over the management of their network all together.

There are quite a few benefits to partnering with an MSP, from improved reliability to a better understanding of assets, which are all valuable in their own right. These are a few that top the list for most organizations considering some form of Managed IT Services. . .

So, first of all, what is 'Managed IT Services'?

A quick Wikipedia search turns up the definition: “Managed services is the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations.”

A managed services provider (MSP) is defined as “. . .typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they determine that the services are needed.”

Continue reading for the seven advantages!

We’ve been using this term “NOC” for a while now and we’ve had some questions as to what that means.

It’s common in our industry, but for many non-IT people, it doesn’t mean much. So, we’d like to explain what a NOC is—what does this team do and why do we do it this way?

NOC stands for “Network Operations Center,” and it is basically a location where monitoring, control, troubleshooting, and general oversight of one or multiple networks are centralized. They can be used internally for companies that only need to oversee their own network, or they can be used for much more complex tasks like overseeing multiple outside networks and services. Our NOC is the latter: The HTS NOC team members remotely monitor the networks of our clients to make sure they are running efficiently and securely.

Continue reading about the NOC »

A few of our NOC team members: Ken, Crystal, and Bill!

When you receive a lot of email, your inbox can get cluttered and difficult to navigate. Thankfully, you can use the Create Rule feature in Outlook 2010 to sort your incoming email by sender. Here are the steps to set up a rule in Outlook 2010 that will automatically put incoming mail from a particular sender into a specific folder:

1. Select an email in your Inbox from the sender you’d like to create a new folder for.
2. Select Create Rule from the Rules dropdown menu.

Continue with this tech tip »

Business Continuity Tip:
Employee Preparedness

When we think of disaster recovery, we often think of a company’s infrastructure; buildings, equipment, data and computer systems. It’s easy to forget that business continuity is first and foremost about the people. It’s people, not technology that recover businesses.

So if your employees are your most valuable asset, what can you do to protect them? View Agility Recovery's webinar "Protecting Your Organization by Preparing Your Employees" for strategies and best practices for helping your employees prepare themselves and their families for a crisis.

Quote of the Month

"Nobody can go back and start a new beginning, but anyone can start today and make a new ending."

— Maria Robinson

Just for Laughs

Want to know about all that HTS has to offer? 

Look through our updated virtual catalog.

We'd love to help you learn more about anything you see.