We've heard from providers that MCOs can better support providers by educating members on their plan and benefit coverage. Here are some updates on how NHP is educating our members:
Enhanced Member PortalOur enhanced member portal, MyNHP, makes it easy for members to access their plan and benefit information at any time. This includes the ability to view their plan information, benefits, co-pays, and deductibles, which can be helpful to understand when planning for upcoming services. If your NHP patient would like to register for MyNHP, please direct them to
mynhp.org.
Outreach CallsTo increase member engagement, NHP will be outreaching to our members through targeted calls such as welcoming new members and encouraging our members to seek certain health care services. Over the next few months, NHP is planning to conduct the following awareness calls: prenatal/postpartum care, heart health, diabetes, and medication adherence. For questions related to one of these topics or other patient care topics, members should consult with their provider.
Community OutreachOver the past few months, the industry has seen many changes including a higher volume of membership transitions. To engage our members (and prospective members), our Community Outreach team has been working hard with provider groups and community organizations to increase awareness of the changes and of available programs/resources.
Member Welcome KitsNHP engages all new members by sending a welcome kit that includes information on available resources and programs. Included in the packets are information on how to access the Provider Directory and Member Handbook, specific plan benefits, pharmacy programs, and a breakdown on how cost-sharing works.
Click Here to access the full member cost share brochure