The Courage of Reacting
A "fearless conversations" moment happened the other day in a meeting when two people "exploded". For the sake of telling the story, I will call them Joe and Mary. By all appearances, the meeting was going smoothly in spite of a number of "hairy" issues on the agenda. Seemingly out of nowhere, Joe reacted to what must have felt like a barrage of questions for which he did not have ready answers. He was exasperated and began to get defensive. Mary reacted with her own exasperation at not getting the answers she expected and needed. The exchange that followed between them stirred tension in the group for a few minutes, but Joe and Mary got through it and the whole meeting turned out better because of their courage. Why?
Reacting like Joe and Mary did is one of the things that we typically fear in a professional meeting or even in personal conversations. Actually, before this meeting, a number of the participants had talked to me about their disappointment that a lot of their members seem to shut down and choose to keep quiet, rather than talk about things that might trigger reactivity. The beauty in this situation was that Joe and Mary did not shut down; they moved away from their defending, attacking and blaming to hear what mattered most to each other. Joe eventually heard how worried Mary was not to have the information she was expecting. Her anxiety had to do with a much larger set of circumstances than what Joe represented. Mary could see that Joe was reporting in the framework he had been given; the source of her anxiety was beyond his area of responsibility.
How did this reactive exchange between Mary and Joe serve the purpose of the group? For starters, they both voiced appreciation for the courage it took to speak to each other out of their reactive stances. Without intending to, they raised up the implications of an agenda item that everyone came to see had much more import than what the group had been giving it. Now an issue that might have gone untended was given its due so that significant action could be taken. Joe and Mary "hit a chord" for everyone. Their courage stirred up courage in the group to face the tough issue and start talking about it with realism, creativity, reason and empathy. |