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The Gig Economy: VUCA and Opportunities for CHROs
by Nick Horney, Ph.D., Leadership Agility Practice Leader

The Gig Economy is a Digital Disruption Challenge for CHROs

The era of digital disruption for Chief Human Resource Officers (CHROs) is often referred to as the Gig Economy (AKA -- contingent work, sharing economy, agile talent, non-traditional work relationships, or alternate forms of employment) where Uber and Airbnb have received most of the attention from the press.  Other Gig Economy "digital disruptors" include Lyft (ride sharing), UpCounsel (legal experts), Instacart (shopping and delivery), and TaskRabbit (odd jobs).

The rapidly accelerating growth of the Gig Economy represents one of the most significant and all-encompassing challenges faced by human resources professionals.  The fundamental question is whether human resources can demonstrate the agility to lead the change in culture, programs, processes, and policies originally designed for work completed by full-time employees to a new era when more of the work is being completed by a talent portfolio increasingly represented by contingent workers (AKA -- gigsters, free agents, contingent workers, temporary help agency workers, on-call workers, contract workers, independent contractors or freelancers).

Cracking the Agility Code: Agile-Principles for Non-Agile Leaders 
By Mike Richardson, Team Agility Practice Leader

Aligned with the title of my new book, which I am researching and writing presently, this is my new favorite topic for keynotes, workshops and facilitated sessions with CEOs, Executives and their teams.  I leverage stories, examples and case-studies from  my diverse leadership career.

In an accelerating VUCA world (Volatility, Uncertainty, Complexity and Ambiguity), which is increasingly time-compressed, cracking the code of agility is an imperative.  Agility is the ability to adapt and is the antidote to VUCA, to which no businesses or industries are immune.  The only unsurprising thing about the future is that it will be full of surprises, in all businesses and all industries, probably bigger, sooner and faster than you think.  That is the only safe assumption and only the most adaptive, agile competitors will survive and thrive.

By Ben Baran, Ph.D. , Agility Analytics Practice Leader

You only wanted my money. 

Once you had it, you didn't make me feel special anymore. 

I feel a little bit ... used. 

Two weeks ago, I praised the customer experience I had with a seasoned contractor named Mike. He managed a wide range of work on my house, which included replacing the siding and the windows. Throughout the process, he was thorough and extraordinarily responsive. 

But then, something happened. 

We paid him. 

Ninety-nine percent of the work was done, so we felt comfortable settling the payment terms with him. There was, however, one small item that he still needed to address...

Get Comfortable with Being Unfortable
By Tom O'Shea, CMC, Organizational Agility Practice Leader

I found an unexpected inspiration while listening aimlessly to my favorite radio station (GOLF on XM) as I made the hour long drive home after attending my six year old grandson's first swim meet.  Just to be clear, I love playing sports of all sorts and enjoy playing golf - but it just takes so much time that I normally just savor it vicariously on XM radio when I can.  This time I was listening to Michael Breed, one of the Golf Channel's premier golf (and life) coaches, and he is talking with a women's golf professional whose focus for improving her game is ... getting comfortable with being uncomfortable. BOOM - it hits me between the eyes as a profound statement and she was just talking about her golf game.

Isn't what she said REALLY the important message for today?  We must all learn to get comfortable with being uncomfortable.  Everyday, we are seeing things in our world that do not fit our preferred paradigm for what we would like to see happen ... in business, in politics, in our media and in everyday life.  Our world is changing everyday ... not always in the ways we would have it.  Whether it involves some of the frightening new technologies, or the constant density of social media, or maybe coping with the dynamics of how to deal with four generations at work or the incredibly daunting and exhausting amount of work/life imbalance that saps the energy from most of my clients ... all of this and more just isn't comfortable.  With many of these factors, we just need to suck it up and learn to adapt and change.  With some of these factors, we must figure out how to pivot and re-balance in our desperate search for joy, peace and happiness in our lives.  Still the most important life goals.

Creating Agility in a VUCA World!


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JUNE 2016
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