September 2013

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Evaluating Results in a Real Time World

By Tom O'Shea, CMC

Yes, there is truth in the old business proverb - what gets measured gets done! Yet, one of the many challenges business leaders face in today's fast-paced, change driven world is determining the what and how in measuring relevant organizational performance. Traditional outcome metrics like sales, profits, costs, employee retention and even customer satisfaction are important but if they are the only performance measures in your scorecard, then you are navigating your enterprise by looking out the rear window. The pace of change, rampant innovation and rising customer expectation at all levels demands a different and more fluid approach to performance measurement. Evaluating results is one of five key drivers of organizational agility in the AGILE MODEL™ as shown below and represents the dashboard for organizational focus. READ MORE

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