In The Caregiver portion of this issue: Leadership transitions in Columbia Network, Survey on retention closes Apr. 10, and more!

ICD-10 Documentation Pilot

Oct. 1, 2015 is the compliance date for ICD-10

When working to improve a skill, it's valuable to practice before the compliance date. To this end, providers at our facilities have been participating in a documentation pilot and you are encouraged to join them.

Steps in the pilot:

Review the ICD-10 online training modules applicable to your practice
Use what you have learned in the modules when documenting on patients
Clinical documentation integrity (CDI) and coding staff review the documentation
Feedback is offered to participants and ongoing support is available

Interested in doing this as well? Contact Dr. Juanita Doerksen.

NOTE: On May 1, 2015, the online specialty-specific education modules are moving to MyLearning on Crossroads. You will receive further information about this.

Survey closes Apr. 10!

Provider experience

and retention

To participate in the survey, see an email that Howard Graman, MD, sent to all PHMG providers in the morning of Friday, March 27.

PatientConnection

Activations update

As of Apr. 1, there were 56,648 Patient Connection accounts.

Tips for activating patients

Videos to support CareConnect

(formerly Epic)

Tutorial videos

Use the search box to find clinical information that may otherwise be difficult to find.

NEW: Maximizing the Search Box (3:10)
Tips on Filling in the Family History Tutorial (4:04)
Pulling Lab Results into Note (4:00)

Video archive �

Kathleen Porter, Director, PHMG,
Performance Excellence & CareConnect Ambulatory Lead

In order to provide a patient experience that is consistent and patient-centered, we have been rolling out a new, standardized approach for discharging all patients who are referred by PHMG. In addition, this will improve both our quality and service, as the goal is to make sure patients are clear on their follow-up care or treatment plan before they leave our office.

We call this our "5-Star Checkout." Many caregivers are wearing pin-on buttons to signify the importance of this effort.

To explain further, our "5-Star Checkout" is part of our warm hand-off to assure that every patient

receives the best, most consistent experience with

our referral process.

It means:

We provide patients with their After Visit Summary.
We review the After Visit Summary with the patient.
We let patient know what to expect and by when.
We let patient know whom to contact if they have questions and provide a phone number.
We ask "Have all of your questions been addressed today?"

This is not only a patient satisfier but also improves patient compliance and reduces the number of follow-up telephone calls to the clinic.

Thank you for your support of this very important work and your continued commitment to Care Excellence!