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See a listing of decisions, as well as presentations
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Videos to support CareConnect
(formerly Epic)
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Tutorial videos
Learn how to use saved filters in Chart Review to find patient information quickly.
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 | | Kathleen Porter, PHMG Director of Optimization and Performance Excellence |
A new chapter begins next week for PeaceHealth Medical Group when nearly 70 caregivers in Florence start training for Referral Management Improvement. This new set of processes very purposefully puts the patient at the center of all that we do when we refer them for care.
We began this chapter months ago, when a team of dedicated frontline caregivers from every community came together in Vancouver to create a patient-centered process for referring patients.
Referral Management Improvement (RMI) is a set of practices designed to provide a highly satisfying experience for patients when they need a referral. Starting next week in Florence, caregivers and providers, are being trained community by community.
This is important for two reasons. First, it means we have successfully used lean concepts to chart a course for future similar improvements and standardization needed to bring us closer to our goal of being a high-performing medical group.
Second, after RMI training is complete in every clinic come the end of April, our patients will have a vastly improved care experience.
Benefits will include:
- Improved scripting and data collection at point of scheduling
- Streamlined check-in
- Real-time order (referral entry) in the exam room
- Improved check-out process
- Department level preference lists that make it easier for providers to make an order
- Improved work queues to increase productivity and reduce rework/wait time
- Enhanced job aides and reference materials for using standard best practices
RMI is vital in our journey to becoming the medical group of choice for our patients, as well as for referring providers.
The success of this improvement needs everyone to focus on doing their part and doing it well so that our patients get a great experience when they need a referral.
Thank you for all that you do!
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Robin Virgin, MD
PHMG, Medical Director, Primary Care
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Scott Foster, MD
PHMG, Medical Director, Specialty Care
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Michael Geist, MD
PHMG, Medical Director, Informatics
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Kathleen Porter,
PHMG Director of Optimization and Performance Excellence
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| | PeaceHealth Medical Group |  PeaceHealth Medical Group | Jan 29thA single go-live across PeaceHealth Medical Group clinics for OpenNotes is scheduled to take place March 1. Previously a rolling implementation had been planned to begin on Feb. 2. Read More > |  PeaceHealth Medical Group | Jan 23rd As we think about the needs of our communities and of the patient care advantages we bring as a unified medical group, it is time to put pen to paper and map out the next three years for specialty care. Read More > |  PeaceHealth Medical Group | Jan 28th Do you lock your computer every time you step away? If you don't, it will soon start locking for you, five minutes after your last activity, in keeping with national industry standards and best practices. Read More > |  PeaceHealth Medical Group | Jan 29th Two CHI hospitals in Oregon face layoffs, cutbacks - St. Anthony Hospital in Pendleton and Mercy Medical Center in Douglas County cut positions as parent company Catholic Health Initiatives announces cuts across the chain. (The Lund Report) WSJ: Why Oregon's 'innovative approach' could lead the U.S. - Gov. John Kitzhaber's Medicaid transformation has received a Read More > |  PeaceHealth Medical Group | Jan 29th Nurses and other caregivers systemwide will be receiving refresher training on Purposeful Rounding during team meetings and huddles through February and March. Read More > |  PeaceHealth Medical Group | Jan 23rd As part of the ongoing transition to systemness, a standardized policy for Medicare Advance Beneficiary Notice procedure has been developed and posted. Networks and facilities have had their own policies, and now we will have the same policy for all of PeaceHealth. Read More > |  PeaceHealth Medical Group | Jan 28th Renato V. (Val) Baciarelli, MSHA, FACHE, joined PeaceHealth today in the new role of senior vice president for operations and system services. Read More > |  PeaceHealth Medical Group | Jan 28th We wish to extend our thanks to everyone who took a few moments to participate in our recent "Mission & Values Review Self-Reflection." Your time and thoughtful responses are very much appreciated as we prepare to welcome the Sisters of St. Joseph of Peace to each of our communities. Read More > |
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