In This Issue

MGLT report, tutorial video, FastScan and more

Provider Compensation Plan

Plan Change Notice
All PHMG providers with employment agreements will receive a document this week which outlines upcoming changes to the Provider Compensation Plan that will take effect Dec. 28, 2014. You will receive this notice at your PeaceHealth email address and by letter at your home address.

Some changes may not affect you and your department. You will receive specific information regarding plan changes affecting you and your department during local meetings.

MGLT Report

Medical Group Business
Highlights from the Medical Group Leadership Team (MGLT) in August include:

UD Call Center Pilot
IST/Epic update

Questions and comments are welcome. Please contact MGLT members or your local PHMG leadership.

(What is MGLT? It's the team made up of network medical directors, vice presidents and system executives. MGLT sets the direction for PHMG. View PHMG leadership page.)

August Summary Report �

Performance Dashboard

PHMG VISTA Metrics
For a snapshot of PHMG's performance on VISTA measures as of Aug. 20, 2014, view the Performance Dashboard.

(What is VISTA? It's PeaceHealth's five-year strategic plan. See details on the VISTA site.)

PatientConnection

Activations update: 40K!
As of Aug. 27, there are 40,001 total activations.

Tips for activating patients �

Dr. Howard Graman

Our internal referrals process is deficient on multiple levels and a source of frustration for many of you. I'm happy to announce work is underway to overhaul referral management.

The goal is clear: simplify the process and increase provider, caregiver and patient satisfaction.

Through an exhaustive analysis of the current process including onsite visits to most communities and specialties, we identified many opportunities to enhance referral quality and speed. The first of many improvements will occur in a Sept. 9 Epic release* with a much easier and intuitive ordering process for providers and caregivers. A flyer and Lync brown bag sessions are available to discuss the Epic release.

This release is the first step towards our vision for referral management - a correct order every time, patients are offered an appointment at the time of the referral, no care delays caused by internal processes, and transparency. In addition to Sept. 9 Epic improvement, we're also designing and testing operational changes. These changes include more clear roles and responsibilities across clinics and Shared Services Center, and a patient check-out process. These will be piloted during the next couple weeks and rolled out across PHMG by January.

Thank you for your patience and perseverance with referrals. I'm confident this work will lead to a more reliable process that benefits you and our patients.