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Q&A
Question: When do I contact the Epic Service Desk for support and when do I contact IST?

Answer: The new Epic Service Desk will be available to all providers and caregivers beginning July 1. They will assist anyone having front or back office issues/questions with Epic, including application and access issues. Please continue to contact the IST Help Desk for phone, desktop, hardware and network issues.

To reach the Epic Service Desk starting July 1, call the Help Desk and then select Option 2.

More: New Epic Service Desk coming soon »
PatientConnection
Activations update
Reminder: PatientConnection Contest continues through the end of June.
Dr. Howard Graman
Each year in June, the American Medical Group Association (AMGA) holds a one day event in which member organizations are invited to send their representatives to Washington, D.C. so that we may educate our congressmen and senators about issues important to multispecialty medical groups. I attended this year for the third time representing PeaceHealth, and I had the opportunity to meet with Washington Senators Murray and Cantwell, as well as the senior staffers for Senator Wyden of Oregon.

We focused on two items: the SGR (Sustainable Growth Rate) payment policy for paying physicians caring for Medicare patients and the future of Medicare Advantage.

As many of you are aware, the SGR has been a failed policy for years and has required a temporary patch each year to avoid a severe reduction in payment to physicians. We advocated for the termination of the SGR approach and replacement with a new plan that promotes the rewarding of value rather than volume. We asked congressional leaders to consult medical groups when determining the clinical outcome targets to be used for payment and supported the use of a prospective attribution model for determining who is in a PCP's panel (rather than the current method used in ACO's of determining who was in a physician's panel after the fact).

We also recommended maintaining or enhancing appropriations for Medicare Advantage (MA) rather than reducing its funding as has been done the past couple of years. MA supports the pay for value risk based approach to financing health care as opposed to the traditional fee for service volume based care. MA has been very popular amongst payers, patients and providers and reducing funding puts the program in jeopardy and could potentially reduce access to care for Medicare enrollees.

PeaceHealth has an active public policy profile for hospital issues, as well. We believe that as a responsible member of the health care delivery system in this country, we should have a voice in its future.

The Caregiver PeaceHealth News & Notes
PeaceHealth Medical Group
Epic Service Desk

Meet your new Epic Service Desk team

Caregivers working the desk will be trained with in-depth Epic technical and clinical knowledge. Read More > 

epic

Epic 2014 upgrade: Education options

Several education and training opportunities will be available to providers and caregivers, including Lync meetings, in-person training and recorded sessions. Read More > 

FastScan-Logo-Square

Affiliations, the language of insurance, and patient experience innovations

PeaceHealth and health care news. Read More > 

all-passions

What did you think about Spirit of Giving?

Our PeaceHealth Foundations are eager to hear your thoughts about this year's Spirit of Giving caregiver campaign. Read More > 

Bigley_Lorne_4x

In the news: PHMG's Dr. Bigley offering group appointments

KLCC Radio airs an interview with Dr. Bigley, a family physician at PeaceHealth Medical Group's South Eugene clinic. Read More > 

Award ribbon

PeaceHealth achieves national certification for quality

Credentials Verification Office successfully completes voluntary certification program for all 10 verification elements for the National Committee for Quality Assurance. Read More > 



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1115 SE 164th Ave., 2nd Floor | Vancouver, WA 98683  
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