Good communication could well be the most important part of delivering meaningful, effective care.

It might also be one of the most difficult. Patients are seldom at their best during a visit or encounter--it's usually why they're seeing us. They often do not remember all of the particulars of what has been discussed about treatment or next steps.

Many clinics in Longview have been piloting a new communication tool called Emmi to help support their patients.

So far, the response has been positive from both patients and providers. According Dr. Larry Neville, Physician Vice President for Columbia Network, many providers have commented on the fact that it appears to be a "great way to educate our patients" and they are looking forward to full implementation and working it into the workflow.

Patients too have been impressed.  One said the information was "Fabulous! Clear, perfectly explanatory, and downright entertaining! Covered more than I could have thought of, and I appreciate your fine work."

Our colleagues in Longview have been--and will be--piloting other new systems and programs. Their willingness to embrace change and new opportunities--on top of their daily work and recent Epic transition--is laudable.

We look forward to learning from their experience to see what might be rolled out elsewhere and how.