This week I wanted to take a moment to recognize the relatively quiet, yet steady progress on addressing the results of last winter's
provider engagement survey.
From the start, we wanted to act quickly on the high-impact themes while acknowledging there would be limitations in resources and capacity during a year of rolling out the new electronic health record.
Physician leaders and managers in every community have done a great job of working with local resources (especially
Organizational Development staff and
partners from Human Resources) to move forward on survey result action planning as quickly as priorities and circumstances allow. A few system-wide actions are already under way
(see item below on changes to our Patient Experience measure).
Action is being planned in the following areas:
- Practice operations (schedule flexibility, EMRs, clinical space, rooming efficiencies,billing)
-
Staffing (skills & training, recruitment, retention)
- Compensation & Development (patient satisfaction, compensation)
- Practice Management (provider opportunities, leadership enhancement)
- Administration (system, community)
- Support for Practice (recognition)
- Patient Care
View number of action items by theme. Because many steps are locally focused, please talk with your area leaders for more details.Oregon West Network is past the bolus of work around Epic so leaders are in a better position to begin sharing their results and identifying actions.
While not distracted (yet) by Epic,
Columbia Network has had its own unique challenges. Still, they hit the survey work hard and have a solid plan.
Northwest Network also hit the ground running. Implementation of next steps is planned and, in some cases, started. They will pause briefly for their Epic go-live next month.
While there's more to do, it is a good time to acknowledge what has been done so far. Please join me in thanking your communities' key players in this work and, if possible, offer your assistance. It makes a difference.
