It has been a pleasure watching the needle move in the right direction on Patient Experience over the past several months.
Scores from adult patients have exceeded this year's VISTA target for the past eight months. For pediatric patients, we've seen less dramatic gains, but we expect that those scores, too, will be on the rise.
As we near the end of the fiscal year, it's a good time to take stock of how far we've come. July will mark the second anniversary of using the CG-CAHPS patient satisfaction survey tool. It is also six months since providers were given full online access to statistics on our vendor website.
We applaud everyone's work to create a uniquely satisfying patient experience. It's not easy and we appreciate everyone's efforts to make the kind of changes that make a difference to patients and their families.
(How much of a difference does patient experience make? Evidence is showing that patients who have positive care experiences end up healthier and more engaged. A recent study of diabetics found those with empathetic doctors fared better clinically and had fewer complications.)While everyone is working hard, we want to publicly recognize providers in our group who have been scoring at or above average.
Please join me in congratulating them. We hope they will be willing to share in future issues of the
Weekly insights on their success.
Finally, I would like to personally thank
Laura Sanger, the Patient Experience program manager, the Patient Experience team and clinic managers for their dedication and passion for this work. We couldn't do it without them.
