Clinics in Eugene/Springfield and Cottage Grove-area communities have been successfully using the new Epic ambulatory system for almost a week.
PeaceHealth's second Epic go-live encompassed 190 providers and 640+ caregivers in more than 40 practice locations and 25 specialties. The group had a stellar 98.9% compliance rate for Epic education.
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Staff from the orthopedic clinic in
Eugene show their Epic spirit
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Dr. Mike Geist, co-lead for the project, encouraged staff to keep in mind there will be an ebb and flow in the days ahead. "The first few days you tend to run on adrenalin, then the excitement wanes and the 'fatigue factor' can set in until you get back into a good rhythm."
As anticipated, the larger go-live has also revealed many more questions and needs. The Epic team is working hard to resolve all issues as quickly as possible.
They are also flexing levels of support to the need. Epic provided additional on-the-ground staffing. PHMG's physician champions have played a critical role with at-the-elbow support, though this type of support is not long-term as the physicians return to their own practices. And super users and educators will continue to be integral.
Even with the challenges, morale and cooperation are very high. In an email to the leadership team this week,
John Hill, Oregon West network CEO, noted the "outstanding effort and enduring attitudes of our physicians, providers and caregivers."
Congratulations and thank you!
If you have questions about Epic, please talk to your manager or your local Epic change manager.
