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Hire People with a Heart for Service
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 What makes your agency different from your competitors?
One of the ways to create competitive advantage in home care is by creating "Exceptional Customer Experiences". What makes a customer experience "exceptional" is how the customer feels as a result of their connection with your company.
As my wife, Elizabeth, and I travel across the country, we are always looking for examples of "Exceptional Customer Experiences" to give us ideas about how we can help you help your customers. We just returned from an international trip to China, Hong Kong, Bali, and Singapore. We had the opportunity to speak in Beijing and Singapore, so we extended our trip to visit Hong Kong and Bali since we had never been to that part of the world.
Read more...
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A Word from a Resource Partner:
The Solutions Group answers some common insurance questions
 As we are talking to clients and customers, we try to take note of questions asked about different insurance issues. David Dickie, at The Solutions Group, is always happy to provide answers and some other information about some common insurance questions for our readers, since our clients and customers aren't the only ones overwhelmed by insurance.
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We need your help with our 2014 recruitment survey for non-medical caregivers. The objective of this survey is to identify the most effective techniques used in recruiting non-medical caregivers in 2014. We look forward to having the opportunity to report the results back to you in an effort to help you with recruiting as we move forward in 2015.
