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Merry Christmas and Happy New Year from Leading Home Care!
 With the holidays in full swing, we want to wish you all a very Merry Christmas and joyous New Year. Thank you for being loyal readers and customers. We hope you will have a chance to spend time with your loved ones and ring in the new year with a renewed and energized spirit. We have a few changes coming in 2014 that we think you will appreciate, including a new look, feel and line-up for the newsletter. Stay tuned and we'll see you in 2014!
Best wishes for a blessed Christmas and joyous New Year from...Stephen, Elizabeth, Diane, Terre and Jill
(Our office will be closed from December 24, 2013 to January 2, 2014.)
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Consumers: "I'm mad as H***, and I'm not going to take it any more!"
By Stephen Tweed, CSP Americans are not very happy, and for good reason. According to a new report from Arizona State University's W. P. Carey School of Business, morepeople are dissatisfied than ever before. The number of households experiencing "customer rage" jumped from 60% to 68% between 2011 and 2013. The study showed that more people are expressing their rage by yelling and cursing at the customer service representative. Yelling rose from 25% to 36% and cursing rose from 7% to 13%. |
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What Gets Measured Gets Managed: Tracking Your Results in Private Duty Home Care
By Stephen Tweed
 You've heard me say it before many times.
I bring this up again today because we are getting close to the end of 2013, and in a few days you can begin to tabulate and analyze the data that you have tracked this past year. And if you haven't tracked the data as well as you would like, now's the time to get started for 2014.
Read more...
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LinkedIn Group Update
 We are very excited to see that our discussion group, The Leading Home Care Network on LinkedIn has reached 5,200 members!
This group has grown steadily over the past year, the continues to experience great interactive discussions.
Here are some of the most recent discussions in the group:
We also have a Private Duty Marketing discussion group, and here are some of the most recent conversations happening there:
- What Is The Biggest Misconception About Visiting Nurses?
- Aging & Driving Webinar
- Short short short video home care marketing tip! Enjoy!
These are both closed groups and membership is limited to leaders in home health, hospice, and private duty home care companies. We do not allow vendors, recruiters, or people who are not related to home care. This limited membership means that all of the posts are relevant to you and the things that you are interested in reading and discussing. Click on the group titles about and you will be taken to the group page where you can request to become a Member...it's that easy!
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Private Duty Today is the leading electronic newsletter for owners, CEOs, and administrators of private pay, non-medical home care companies in the US and Canada. This newsletter is published by Leading Home Care ... a Tweed Jeffries company.
Permission to Reproduce. Articles from this issue may be reprinted by home care companies and home care associations. Permission is granted provided that the author and publication are given credit, and provided that the article is used verbatim in its entirety. All reprints must be accompanied by a mention of our website, at www.leadinghomecare.com and/or www.privatedutyacademy.org. Reprints of articles published online must have a link. Other use of this content is available with written permission only. To request permission, please email Jill@leadinghomecare.com. |
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Issue Number
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December 18, 2013
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All live web conferences are from 4:00 - 5:00 pm eastern time, unless otherwise noted.
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NEW Webinar Recordings in the Academy Store!
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The following web conference recordings have been added to the Academy Store: |
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What Gets Measured Gets Managed: Tracking Results in Private Duty Home Care
Live Web Conference
with Stephen Tweed
December 19, 2013
4:00 pm Eastern
$99 to Register; Free for Premium Members
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In this interactive live web conference, Stephen Tweed will discuss in detail the Critical Measures of Success for a high performance home care company. He will give you a list of nine key numbers that you absolutely must track every month. He'll show you how to set up your customized Private Duty Scorecard, and measure your progress every month.
Stephen will also demonstrate a series of other home care tracking tools, including the monthly sales tracking tool, the sales and marketing scorecard, and the inquiry log. These are tools that will help you get a much clearer picture of how your business is doing compared to the industry, and what you can do to take your company to the next level.
| DON'T MISS IT -- REGISTER TODAY!
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