September 4, 2013
Issue No. 22
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Caregiver Turnover Hits All-Time High
By Stephen Tweed, CSP

SCT Head Photo According to the 2013 Private Duty Benchmarking Study from Home Care Pulse, the caregiver turnover rate for non-medical home care companies hit an all time high in 2012 at 52.6%.  The turnover rate has been growing steadily each year for the past four years.

Turnover Rates:
  • 2012 - 52.9%
  • 2011 - 49.8%
  • 2010 - 46.2%
  • 2009 - 39.4%
What's the Cost of a Bad Hire? 0  

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Appreciation and Recognition are Keys to Employee Retention
By Stephen Tweed, CEO, Leading Home Care
    
Turnover continues to rise in the home care industry.  In 2012, caregiver turnover reached an all time high of 52.6% according to the 2013 Private Duty Benchmarking Study.  

Research conducted by Leading Home Care and Caregiver Quality Assurance shows that it costs the typical home care company $1,506.96 for each caregiver who quits or is terminated.  If you have 100 caregivers and 52 of them leave, that's going to cost you $78,361.00.

 

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Do You Know Who you are Hiring?  
 
Your caregivers are pivotal to your
 company's success as they represent your company in the community.  They are one of your most important marketing tools.  However, it just takes one unpleasant experience with a caregiver to financially hurt your company and damage your reputation and credibility within your community.  Both of which will cost you time and money to get your business back on the right track and rebuild your credibility.
Upcoming Live Web Conferences

All live web conferences are from 4:00 - 5:00 pm eastern time, unless otherwise noted.

 

CQA Web Conferences  

Academy for Private Duty Home Care Web Conferences    

Product Highlight
Keeping Top Talent in Private Duty Home Care Recorded Web Conference
If you missed the live web conference about keeping top talent in Private Duty Home Care, you can purchase the recording in our Store and view it online at your convenience.
Upcoming Events:
 
   September  Webinar:
 
"Everything You Need to Know About Liability Insurance and Workers Compensation for Private Duty Home Care"
 
With David Dickie of The Solutions Group 
 

September 12, 2013

4:00 pm EST 

 

If you're like me, you don't want to deal with insurance.  It's complicated and expensive.  But you can't go without it, so you might as well understand more and make informed decisions.  Join us for this live web conference to learn everything you need to know to effectively protect your private duty home care business from potential liability.
Serving More Clients Workshop

October 25, 2013 
Cary, NC

 

In these times of turbulent change in home care, the strongest, fastest growing companies will survive. In this high impact, interactive workshop, Stephen Tweed will share with you the latest insights from research conducted by Leading Home Care, and from the Private Duty Benchmarking Study conducted by Home Care Pulse. Then he will guide you in developing a highly effective sales, marketing, and public relations strategy to get more referrals, convert more admissions, and serve more clients.

 Read more and register today! 
Private Duty Field Trip

November 20-21, 2013 
Phoenix, Arizona 
Cypress Home Care Solutions

The Private Duty Field Trip is a unique experience where you and eleven other owners will have the opportunity to spend one full day inside a $3 million + private duty business.  The owners will show you through their offices, introduce you to key team members, describe their organization structure, and show you their internal processes.

Read more and register today!