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Measuring and Managing Caregiver Satisfaction
By Stephen Tweed, CSP
 Caregiver retention is a critical issue for today's home care company. Research conducted by Leading Home Care and Caregiver Quality Assurance® shows that is costs about $1,576 every time an employee turns over, whether they quit or are terminated. The annual turnover rate in the home care industry was 52.6% in 2012, so if you had 100 caregivers and 52 of them turned over, it would cost you $81,952.00.That's a lot of money. And that doesn't count the cost of unhappy clients who really want the same caregiver every day.
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Encourage Clients to Change with "Motivational Interviewing"
By Stephen Tweed, CEO, Leading Home Care
Having a hard time getting your clients to take their meds? Having a hard time getting your clients to eat healthier meals? Having a hard time getting your clients to keep their doctor's appointments?Health care providers are helping patients kick bad habits and start new regimens by turning the tables on traditional methods. Instead of telling patients what to do and scolding them when they don't do it, clinicians are asking the person what changes he or she is willing and able to make, and then encouraging them to follow through. Read More...
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Benefits of a Premium Membership to The Academy for Private Duty Home Care
By Jill Scott, Manager of Member Services, The Academy for Private Duty Home Care
If you are not a Premium Member of The Academy, but have been paying to attend our monthly live web conferences, now is the perfect time to consider becoming a Premium Member. As a Premium Member you receive access to all of our monthly web conferences at no additional cost, access to all of our past recorded web conferences, free eTools, discounts on products, discounts on registration to some of our live workshops, and more...all for $499 a year! Click here to see our cost comparison chart
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Upcoming Live Web Conferences
All live web conferences are from 4:00 - 5:00 pm eastern time, unless otherwise noted.
CQA Web Conferences
Academy for Private Duty Home Care Web Conferences
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Upcoming Events:
"Top Techniques for Managing and Measuring Client and Caregiver Satisfaction"
With Aaron Marcum of Home Care Pulse
August 8, 2013
4:00 pm EST
In this interactive live web conference, Aaron Marcum, a former home care company owner and founder of Home Care Pulse will describe in detail how you can use client and caregiver satisfaction surveys to measure that level of enthusiasm, and how you can use this data to improve the customer and the caregiver experience.
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Special Offer on Private Duty Benchmarking Study Sale Ends Friday August 9th!
Still haven't ordered the 2013 Private Duty Benchmarking Report? You can get it at a discounted price through this Friday, August 9th.
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