Caregiver Quality Today #19

July 24, 2013

Issue No. 19

HCAOA Works to Protect the Federal Companionship Exemption

By Stephen Tweed, CEO, Leading Home Care

As members of the Home Care Association of America, we appreciate what our association does on a regular basis to advocate for home care companies across the country. This morning we received an update from HCAOA regarding legislation to protect the federal Companionship Exemption for home care workers.

Measuring and Managing Caregiver Satisfaction

By Stephen Tweed, CSP

Caregiver retention is a critical issue for today's home care company. Research conducted by Leading Home Care and Caregiver Quality Assurance® shows that is costs about $1,576 every time an employee turns over, whether they quit or are terminated. The annual turnover rate in the home care industry was 52.6% in 2012, so if you had 100 caregivers and 52 of them turned over, it would cost you $81,952.00.

That's a lot of money. And that doesn't count the cost of unhappy clients who really want the same caregiver every day.

Read more...

What is an Employment Practices Claim?
By David Dickie, President, The Solutions Group

We see tremendous confusion

in the home care community with regard to employment practices claims, most particularly: What is an employment practices claim? What insurance policy covers such things? And what typical scenarios in home care lead to claims?

Read more...

Upcoming Live Web Conferences

All live web conferences are from 4:00 - 5:00 pm eastern time, unless otherwise noted.

CQA Web Conferences

Academy for Private Duty Home Care Web Conferences

Upcoming Events:

August Webinar:

"Top Techniques for Managing and Measuring Client and Caregiver Satisfaction"

With Aaron Marcum of Home Care Pulse

August 8, 2013

4:00 pm EST

In this interactive live web conference, Aaron Marcum, a former home care company owner and founder of Home Care Pulse will describe in detail how you can use client and caregiver satisfaction surveys to measure that level of enthusiasm, and how you can use this data to improve the customer and the caregiver experience.

Special Offer on Private Duty Benchmarking Study Sale Ends Friday August 9th!

Still haven't ordered the 2013 Private Duty Benchmarking Report? You can get it at a discounted price through Friday, August 9th.