July 10, 2013
Issue No. 18
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Why Your Mission and Culture Matter
An Interview with Alex Chamberlain of EasyLiving
By Shannon Martin of AgingWisely

Alex Chamberlain, Executive Director of EasyLiving, Inc. in Clearwater, Florida shares some of the innovative ways they have built a strong team culture amongst their caregivers, and how that has resulted in success.
 
Tell us about your mission and why you think it is so important.

EasyLiving's mission is to create an environment where we set our team members up for success empowering them to provide the best in home care to the community. To be honest, I don't think you should be in the home care business if you just see it as a money-making opportunity.

 Read more...
Top Three Strategies for Retaining Top Talent in Home Care
By Stephen Tweed, CEO, Leading Home Care

SCT 3 fingers What can you do to keep your caregivers?  The  2013 Private Duty Benchmarking Report shows that caregiver turnover is again this year for the 4th consecutive year, hitting 52.6%.  That means that 53 of every 100 caregivers quit or was terminated last year.

 

Using the Bad Hire Calculator from Caregiver Quality Assurance, we calculated that the average cost of a bad hire was $1,576.24.  That means that if you had 100 caregivers last year, and 53 of them quit or were terminated, it would cost you $78,812.

I don't know about you, but there are lots of things I can do with $78,000 to grow my business.

  

Become a Premium Member of The Academy for Private Duty Home Care

Academy Logo For just $499 a year, you can become a Premium Member of the Academy for Private Duty Home Care.  You will have access to 24 live web conferences (normally $99 each), access to previously recorded web conference, videos by Stephen Tweed in each content area of the 27 elements of a highly effective home care company, product discounts, free eTools, and discounts to some of our live workshops.

If you are not a Premium Member of the Academy, become one today for $499 and start taking advantage of your membership by attending tomorrow's web conference at no additional cost!  Click here to see a membership cost comparison.
Upcoming Live Web Conferences

All live web conferences are from 4:00 - 5:00 pm eastern time, unless otherwise noted.

 

CQA Web Conferences  

Academy for Private Duty Home Care Web Conferences 
Upcoming Events:
 
  July Webinar:
 
"Servant Leadership in Private Duty Home Care"

 

With Elizabeth Jeffries, RN, CSP, CPAE 

 

July 11, 2013

4:00 pm EST 

 

Research conducted by Leading Home Care shows that one way to dramatically improve caregiver and employee retention is to demonstrate the principles of "Servant Leadership".  A servant leader is someone who puts service before self.
  
In this interactive live web conference, Elizabeth Jeffries will describe in detail the research she has done on the principles of servant leadership, and how you can apply them to your private duty home care business.  
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New Product Announcement

We are now partnering with Barbara Akst to sell her CAREŠ DVD training program!  This is a valuable tool that you can use to provide your sales team with the training they need to succeed in converting inquiry calls into new business.  The CAREŠ DVD training developed specifically for private duty homecare.

  

CAREŠ - A Relationship-Based Sales Training Program for Private Duty Homecare is a video training program designed specifically to help each team member who answers your phone increase business through the use of effective, relationship-based approaches that ultimately lead to lasting success.