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May 29, 2013
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Issue No. 15
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Greetings!
... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community. Best regards, Diane West
Program Manager
Caregiver Quality Assurance (TM)
Leading Home Care ... a Tweed Jeffries company
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Ask Powerful Questions to Select Better Caregivers
By Stephen Tweed, CSP
It's pretty clear. Past behavior is the best predictor of future performance. What people have done before gives you a good indication of what they will do in the future.When you are recruiting and selecting caregivers, office staff, or sales professionals, the behavioral interview is the critical piece of the selection process. You've done our initial screening. The candidate has filled out an application. You've administered the CQA pre-employment assessment and you have the results. Now it's time for the interview.Asking powerful questions that engages the candidate and gets her or him talking becomes a major factor in our success of hiring great people. When you ask better questions, you get a better understanding of the applicants, and you are able to do a better job of selecting the top caregivers.Read More...
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Video of the Week: Selection  One of the most important elements of growing your private duty home care business is recruiting, selecting, training, and retaining caregivers, office staff, and sales professionals. While all of those elements are important, perhaps selection is the most critical.Those companies that have put in place a systematic process for selecting high quality caregivers have lower turnover, higher client satisfaction, better margins, and more profits. Perhaps more important, their owners have fewer headaches and less stress.To get some insights into how selection can help you grow your business, make more money, and reduce your stress, take a look at this short video by Stephen Tweed.
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Ohio to Increase Funding for Background Checks on CaregiversBy Jill Scott
This week I came across the article Ohio to bolster checks on home health care workers on www.wdtn.com.
Not only has the state of Ohio received $2.1 million in federal grant money to use towards background checks for home health caregivers, but the state has said that it will also pitch in $700,000 to help boost access to background information on caregivers to direct-care providers. This funding means more access to the AG's fingerprint database. The electronic system will allow for faster background checks and immediate notifications of a caregiver's arrest or conviction.Read more...
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Get the Best: 9 Steps to Hiring Quality Caregivers and Improving your Bottom Line in Private Duty Home Care
By: Stephen Tweed
How much of your stress and headaches are caused by caregiver issues?
How does your turnover compare to the national averages?
Would having better quality caregivers make your life easier and your business more profitable?
If so, then you'll want to look at this eBook from Leading Home Care called Get the Best: 9 Steps to Hiring Quality Caregivers and Improving your Bottom Line in Private Duty Home Care, by Leigh Davis and Stephen Tweed. This powerful information from two nationally known leaders in the home care industry will give you the latest insights and research into the most effective ways to recruit, select, and retain caregivers who are reliable, trustworthy, and committed to serving your clients.
For more insights into the contents of this eBook, watch this short video from Stephen Tweed.
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Coming to a City Near You . . .
A Live Workshop or Private Duty Field Trip sponsored by
The Academy for Private Duty Home CareŽ
"Leaders are Readers".
"Life Long Learning is a characteristic of Exceptional Business Leaders".
What are you doing on a regular basis to increase the knowledge and skill to grow your home care business?Business leaders learn in different ways. Some are readers. Some prefer online learning. Others want to learn in a classroom setting where they can interact with other business owners.
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Is Private Duty Accreditation for YOU?
Join the professionals at ACHC in their brand new office building in Raleigh, NC on May 30, 2013 for "Achieving Private Duty Accreditation".  One of the growing trends in private duty home care is the accreditation of home care companies to demonstrate their commitment to quality of care. In fact, the NC Division of Medical Assistance will require agencies to become accredited in private duty nursing only by March 2014. The Accreditation Commission for Health Care was one of the first accrediting agencies to establish quality standards for private duty home care that are separate from the standards for home health care. |
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2 Webinars Left in Special 4-Part Webinar Series: Taking Action on the 2013 Study
Purchase your copy of the 2013 Private  Duty Benchmarking Study and receive a free access to the 4-part live webinar series "Taking Action on the 2013 Study" with Aaron Marcum, Founder of Home Care PulseŽ, and the Annual Benchmarking Study™.
May 16th - Part 1: Finance
May 23rd - Part 2: Sales & Marketing
May 30th - Part 3: Operations & Quality Management
June 6th - Part 4: Recruitment & Retention (with Stephen Tweed)
With this special in-depth, 4-part webinar series (a $399 value), you'll discover new insights and key strategies from the 2013 Study to grow and build your home care business. Plus, you'll be able to follow along in your own copy of the 2013 Study. Only those who own the 2013 Study can participate in this special webinar series. If you have already purchased the Study you should have received a link, via email, to register for the free webinar series.
If you haven't purchased your copy of the 2013 Study, you can purchase your copy today. Once you have purchased the Study you will receive a link, via email, to register for the remainder of the webinars in the series.
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Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company. Members of the CQA program use the online assessment process to hire and retain high quality caregivers. They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.
If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
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Upcoming Events:
"Six Things You Need to Know about Criminal Background Checks"
With Travis Fink, McKensie Piepho, and Stephen Tweed
June 13, 2013
4:00 pm EST
In today's world of fraud, abuse, embezzlement, and neglect, every private duty home care company needs to be conducting criminal background checks on all new hires. In this interactive live web conference, Stephen Tweed will interview Travis Fink and McKinsey Piepho about the latest developments in background checks and secure hiring.
Please note that this webinar is free to members of CQA. If you are a member of CQA you should have received an email from Diane West with your registration link.
This webinar is also free to Premium Members of the Academy for Private Duty Home Care. If you are a Premium Member, please look for an email from Jill Scott with your registration link.
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Private Duty Field Trip
June 12-13, 2013
Phoenix, Arizona
with
Cypress Home Care Solutions
There's no better way to learn how to grow your home care business into a multi-million dollar enterprise than to go deep inside with someone who has already done it.
Join us on a Private Duty Field Trip where you'll get to go inside a multi-million dollar private duty company to see first-hand the daily operations then you'll have the chance to ask the owners any questions...nothing is off-limits!
READ MORE AND REGISTER TODAY!
(NOTE: When your registration is complete you will receive an event confirmation email to the email address used during registration and a receipt for your payment. If you don't receive those emails, your registration did not go through.)
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SERVING MORE CLIENTS 1-DAY LIVE WORKSHOPJUNE 18, 2013CHICAGO, ILLINOISWith Stephen Tweed In this high impact, interactive workshop, Stephen Tweed will share with you the latest insights from research conducted by Leading Home Care, and from the Private Duty Benchmarking Study conducted by Home Care Pulse. Then he will guide you in developing a highly effective sales, marketing, and public relations strategy to get more referrals, convert more admissions, and serve more clients. READ MORE AND REGISTER TODAY!NOTE: Members of the Illinois Healthcare and Hospice Council receive a discount on registration. You should have received an email from IHHC with your discount code. NOTE: Premium Members of The Academy for Private Duty Home Care receive a discount on registration. Log-in to your account or check for an email from Jill Scott with your discount code.
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June 26, 2013 Altoona, PA (Part of Delta Health Conference) READ MORE AND REGISTER TODAY!
No one else in this industry has the information that you will gain when you come to this unique, high-impact learning program. Not only will you get the benefit of the information provided by Stephen Tweed, but you'll have the opportunity to network and exchange ideas with other successful private duty business owners.
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PRIVATE DUTY FIELD TRIP
June 12-13, 2013
Phoenix, Arizona
with
Cypress Home Care Solutions
Space is limited to 12 participants.
READ MORE AND REGISTER TODAY!
A first-hand look inside a highly successful private pay home care company. The owners will show you through their offices, introduce you to key team members, describe their organization structure, and show you their internal processes. Then you'll have time to sit around the conference table and ask questions. No holds barred. Ask anything you want.
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