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May 15, 2013
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Issue No. 14
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Greetings!
... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community. Best regards, Diane West
Program Manager
Caregiver Quality Assurance (TM)
Leading Home Care ... a Tweed Jeffries company
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High Caregiver Shortages are Having a Significant Negative Impact on Home Care Companies
By Stephen Tweed, CSP
Turnover of caregivers in the home are  industry has increased dramatically over the past four years. That's having a negative impact on many home care companies across the country.Industry turnover: - 2009 - 39.4%
- 2010 - 46.2%
- 2011 - 49.8%
- 2012 - 52.6%
Research by Leading Home Care and Caregiver Quality Assurance shows that in a typical home care company, each caregiver who leaves costs you $1,506.96. If you have 100 caregivers and 52 of them leave, that will cost you $78,361.90.Read More... |
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Appreciation and Recognition are Keys to Caregiver Retention
By: Stephen Tweed
Turnover continues to rise in the home care industry. In 2012, caregiver turnover reached an all time high of 52.6% according to the 2013 Private Duty Benchmarking Study.
Research conducted by Leading Home Care and Caregiver Quality Assurance shows that it costs the typical home care company $1,506.96 for each caregiver who quits or is terminated. If you have 100 caregivers and 52 of them leave, that's going to cost you $78,361.00.
That's a lot of money.
What can you do to reduce turnover?
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Video of the Week: Leadership in Home Care 
What are the competencies of a highly effective home care leader?
What areas of knowledge and skill are most important to grow a successful home care business?
At Leading Home Care ... a Tweed Jeffries company, we have been studying the top competencies of highly effective home care leaders for nearly fifteen years. The name of our company came out of our very first leadership study in 1997 when we surveyed 200 home care CEOs to understand the competencies that make them successful. That has led to a whole series of industry surveys and benchmarking studies to learn more about the best practices of the most successful companies.
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Do You Know Who You Are Hiring?
Your caregivers are pivotal to your company's success as they represent your company in the community. They are one of your most important marketing tools. However, it just takes one unpleasant experience with a caregiver to financially hurt your company and damage your reputation and credibility within your community. Both of which will cost you time and money to get your business back on the right track and rebuild your credibility. Leading Home Care offers you an instant and affordable service to access the information you need to help you make an informed hiring decision. Therefore, we are pleased to announce our affiliation with National Crime Search, Inc. (NCS) to help make background screening easy and affordable.
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 One of the benefits of belonging to the Caregiver Quality Assurance program is the opportunity to interact with other members through the CQA discussion group on LinkedIn. This is a closed group, and limited only to members of the CQA program.The hottest topics of discussion in the group recently have been:- Tips on navigating the CQA dashboard
- What are some sure fire ways to say "no thanks" to applicants
- CQA Members get a discount on Liability Insurance
- Is anyone tracking benchmark data for assessment results related to caregiver performance
- Using the pre-employment assessment to match caregivers to clients.
- How has using the assessments impacted your company?
- Exit interviews - are they part of the process?
If you would like to be part of an interactive group discussing tools, tips, and techniques to recruit, select, hire, train and retain the highest quality caregivers, you'll want to become a member of Caregiver Quality Assurance. |
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Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company. Members of the CQA program use the online assessment process to hire and retain high quality caregivers. They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.
If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
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Upcoming Events:
"Six Things You Need to Know about Criminal Background Checks"
With Travis Fink, McKensie Piepho, and Stephen Tweed
June 13, 2013
4:00 pm EST
In today's world of fraud, abuse, embezzlement, and neglect, every private duty home care company needs to be conducting criminal background checks on all new hires. In this interactive live web conference, Stephen Tweed will interview Travis Fink and McKinsey Piepho about the latest developments in background checks and secure hiring.
Please note that this webinar is free to members of CQA. If you are a member of CQA you should have received an email from Diane West with your registration link.
This webinar is also free to Premium Members of the Academy for Private Duty Home Care. If you are a Premium Member, please look for an email from Jill Scott with your registration link.
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May Webinar
"Grow Your Business with Branding and Direct to Consumer Marketing"
With Bob Roth and Stephen Tweed
May 23, 2013
4:00 pm Eastern
What does it take to grow your private pay home care company into a $3 plus million dollar business?
You'll hear the answers to this question when Bob Roth, Managing Director of Cypress Home Care Solutions in Phoenix, AZ joins us to describe the consumer marketing and branding techniques he and his company have used to become one of the leading companies in the Valley of the Sun.
REGISTER TODAY!
NOTE: This webinar is free to Premium Members of the Academy for Private Duty Home Care. If you are a Premium Member, please look for an email from Jill Scott with your registration link.
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June 26, 2013 Altoona, PA (Part of Delta Health Conference)
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In these times of turbulent change in home care, the strongest, fastest growing companies will survive. In this high impact, interactive workshop, Stephen Tweed will share with you the latest insights from research conducted by Leading Home Care, and from the Private Duty Benchmarking Study conducted by Home Care Pulse. Then he will guide you in developing a highly effective sales, marketing, and public relations strategy to get more referrals, convert more admissions, and serve more clients.
No one else in this industry has the information that you will gain when you come to this unique, high-impact learning program. Not only will you get the benefit of the information provided by our faculty, but you'll have the opportunity to network and exchange ideas with other successful private duty business owners.
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